Subject: Ticket Assigned - Conversation with toyo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Wed, 30 Dec 2020 05:44:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with toyo toyo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  toyo Bot:  Hi Toyo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6244060069 Bot:    Your order status is : Returned    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548756548 Bot:  Please wait while we transfer you to an ag
 ent Agent:  Hi,thank you for contacting us. I'm Shafeeque .  How may I help you? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Toyo ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - 
 may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:37 AM, 30th Dec                     toyo                    My account doesn't allow me to change the country I'
 m in to Saudi. Keeps showing up as in the Emirates.           09:37 AM, 30th Dec                   Yahya                   Hi Toyo, Thank you for contacting us.my name is Yahya, How may I help you?           09:38 AM, 30th Dec                     toyo                    My account doesn't allow me to change the country I'm in to Saudi. Keeps showing up as in the Emirates.           09:38 AM, 30th Dec                   Yahya                   We would like to inform you that kindly remove the app and update it again           09:39 AM, 30th Dec                     toyo                    There was some type of malfunction and it logged me out of the app, when I logged back in, all my info was gone. Including my previous order history           09:40 AM, 30th Dec                   Yahya                   kindly remove the app and update it again           09:40 AM, 30th Dec                     toyo                    So I'll have to pick out all my orders again?? There are over 20 ite
 ms in there?           09:41 AM, 30th Dec                     toyo                    In my check out cart           09:41 AM, 30th Dec                   Yahya                   We would like to inform you that  all your orders and information will remin the same           09:42 AM, 30th Dec                   Yahya                   do you have any other query ???           09:42 AM, 30th Dec                   Yahya                   have a great day           09:43 AM, 30th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1936161