Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 03:28:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624652985 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0567530037 Bot:  Please wait while we transfer you to an agen
 t Agent:  Hi, Thank you for contacting us. My name is Nikhil. How may I help you with your order id 9624652985? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624652985 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Accoun
 t > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:19 AM, 29th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:21 AM, 29th Dec                     hi                    Hi           07:21 AM, 29th Dec                     hi                    I received an sms that this order is already been shipped to the collection store           07:21 AM, 29th Dec                     hi                    But i didn receive the code           07:22 AM, 29th Dec                     hi                    I am travelling today           07:22 AM, 29th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           07:23 AM, 29th Dec                     hi                    9624652985           0
 7:23 AM, 29th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:23 AM, 29th Dec                     hi                    Sure           07:23 AM, 29th Dec                   Yahya                   We would like to inform you that as we can see that the order has been shipped and its on the way to the store the team of the store will contact you for collection soon           07:25 AM, 29th Dec                     hi                    Ohh           07:25 AM, 29th Dec                     hi                    Delivery date was given as yesterday's           07:25 AM, 29th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           07:26 AM, 29th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           07:26 AM, 29th Dec                     hi         
            Ok thank you           07:26 AM, 29th Dec                     hi                    Please try to make it before 10am if possible           07:27 AM, 29th Dec                     hi                    Will be appreciated           07:27 AM, 29th Dec                   Yahya                   we will do our best to assiste you           07:27 AM, 29th Dec                   Yahya                   have a great day           07:28 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931852