Subject: Ticket Assigned - Conversation with abdallah khashaba
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 02:16:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdallah khashaba abdallah khashaba                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdallah khashaba Bot:  Hi Abdallah Khashaba ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0529101097            06:00 AM, 29th Dec                   Yahya                   Hi Abdallah , Thank you for contacting us.my name is Yahya, How may I help you?           06:01 AM, 29th Dec                     abdallah khashaba                    Hi           06:02 AM, 29th Dec                     abdallah khashaba                    Today i went to your branch in oasis center dubai           06:02 AM, 29th Dec                     abdallah khashaba                    After i come back to the hotel i found an item broken           06:03 AM, 29th Dec                     abdallah khashaba                    I want some one to come and collect them for return because i can not go again to the branch           06:03 AM, 29th Dec                   Yahya                   We would like to inform you that kindly contact the team of the store and the will do the needful           06:04 AM, 29th Dec                     abdallah khashaba                    Why do not you do this ? Are not you here to help !!           06:05 AM, 29th Dec                     abdallah khashaba                    Invoice number           06:05 AM, 29th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           06:05 AM, 29th Dec                     abdallah khashaba                    60318108299620201228           06:05 AM, 29th Dec                     abdallah khashaba                    Item price 115           06:06 AM, 29th Dec                   Yahya                   We would like to inform you that we are customer serviec for online shopping only           06:06 AM, 29th Dec                     abdallah khashaba                    Give me a complains email ?           06:06 AM, 29th Dec                   Yahya                   do you mean centrepoint           06:07 AM, 29th Dec                   Yahya                   Are you still with us???           06:09 AM, 29th Dec                     abdallah khashaba                    Invoice number 60318108299620201228 Item code 162660026 Item price 115AED  The pocket zipper is broken i want to change or return  I can not go to branch because I got fever, and staying at the hotel. So please send someone to take it.  Ramee Rose hotel, Barsha Heights, dubai           06:10 AM, 29th Dec                   Yahya                   we are turly sorry to hear that as we informed you before t we are customer serviec for online shopping only           06:12 AM, 29th Dec                   Yahya                   you can contact the help line through 8006927           06:14 AM, 29th Dec                   Yahya                   do you have any other query ???           06:15 AM, 29th Dec                   Yahya                   Are you still with us???           06:15 AM, 29th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:16 AM, 29th Dec                     abdallah khashaba                    Hh           06:16 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931800