Subject: Ticket Assigned - Conversation with sarah
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 29 Dec 2020 01:55:04 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sarah sarah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi,sarah aldhafiri Bot:  Please enter your name Customer:  sarah Bot:  Hi Sarah ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Kuwait Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by Knet - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0096599663397            05:42 AM, 29th Dec                   Yahya                   Hi sarah, Thank you for contacting us. How may I help you?           05:43 AM, 29th Dec                     sarah                    مرحبا، طلبت أمس ووصلني ايميل قبل شوي ان في طلب تكنسل وغير متوفر، سعره ٥ دنانير، ورديتولي ٤ دنانير فقط وبحسابي بالموقع مو حسابي البنك           05:44 AM, 29th Dec                     sarah                    أولا سعره ٥ ليش رادين ٤ فقط، ثانيا ليش مو رادينه بحسابي البنك           05:45 AM, 29th Dec                     sarah                    راح اضطر اكلم حماية المستهلك اذا ما صححتوا المشكلة           05:45 AM, 29th Dec                   Yahya                   تقبل كامل اعتذارنا على الازعاج الذي تسببنا به وعلى التأخير.           05:45 AM, 29th Dec                   Yahya                   يرجى تزويدنا برقم الطلب حتى نتمكن من مساعدتك على اكمل وجه           05:46 AM, 29th Dec                     sarah                             05:46 AM, 29th Dec                   Yahya                   يرجى منحنا بعض الوقت حتى نتمكن من  التحقق من ذلك           05:46 AM, 29th Dec                   Yahya                   نود ابلاغك انه وبعد التحقق من الامر فقد تبين لنا انه تم استخدام كود خصم بقيمه 4.25 لذلك لا يتم ارجاع المبلغ المدفوع من الكود وانما يتم ارجاع المبلغ الذي تم دفعه من قبلك اثناء عمليه الدفع           05:50 AM, 29th Dec                   Yahya                   عذرا نود ابلاغك انه وبعد التحقق من الطلب فقد تبين لنا انه تم الغاء عنصر واحد لاسباب تتعلق بالجوده ولكي لا يتم ازعاجك بالمنتج فقد تم الغائه            05:51 AM, 29th Dec                   Yahya                   هل لديك اي استفسار اخر يمكنني مساعدتك به؟           05:51 AM, 29th Dec                     sarah                    وليش ما يتم ارجاعه بحسابي البنك؟           05:51 AM, 29th Dec                     sarah                    ما احتاجه بmy account للموقع           05:52 AM, 29th Dec                   Yahya                   نود ابلاغك انه سوف يتم ارجاع المبلغ الى حسابك  الذي قمت الدفع من خلاله           05:53 AM, 29th Dec                     sarah                    حساب البنك؟           05:54 AM, 29th Dec                   Yahya                   نعم           05:54 AM, 29th Dec                     sarah                    اوكي شكرا           05:54 AM, 29th Dec                   Yahya                   طاب يومك ساره           05:54 AM, 29th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1931789