Subject: Ticket Assigned - Conversation with senani
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 05:37:14 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with senani senani                    Customer:  Hi manish Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Senani ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624925884 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:26 AM, 28th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           09:29 AM, 28th Dec                     senani                    Hello           09:29 AM, 28th Dec                     senani                    I got a msg that the order I placed this morning didn’t get paid           09:30 AM, 28th Dec                     senani                    How can I try to pay again or change payment method           09:30 AM, 28th Dec                   Yahya                   We'd like to confirm you that order has not been placed successfully as the payment from your credit card used has been unsuccessful.  Please note that the transaction has only been authorized and not captured. An authorized transaction means that the transaction amount has been blocked by the card-issuing bank.  If a transaction is not captured, it will be reversed back to the card. You can also contact your bank to confirm the same information.           09:31 AM, 28th Dec                     senani                    Does this mean order is getting serviced or not?           09:32 AM, 28th Dec                     senani                    Do I have to place the order again from the beginning           09:32 AM, 28th Dec                   Yahya                   We would like to inform you that as we can see that the order has not placed succesfully so kindly place a new order again           09:33 AM, 28th Dec                     senani                    Ok has the Shukran’s used being added back to account? Cos I would like to deduct the same with the order           09:34 AM, 28th Dec                   Yahya                   yes of course the shukran point will initiate in your account again           09:35 AM, 28th Dec                     senani                    Ok thanks will try again           09:36 AM, 28th Dec                   Yahya                   have a great day           09:37 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927756