Subject: Ticket Assigned - Conversation with fayaz
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 04:29:13 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with fayaz fayaz                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  fayaz Bot:  Hi Fayaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624438705 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525737031 Bot:  Please wait while we transfer you to an agent Agent:  Hi Fayaz, Thank you for contacting us. How may I help you? Customer:  Could you please update me when can i collect my order Agent:  Could you please share your order id so that I can assist you further. Customer:  9624438705 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that as we can see that the order has been shippede and the team of the store will contact you on the time of collection Customer:  But when Agent:  the order on the way to the store so they will contact you soon Agent:  do you have any other query ??? Customer:  I want it today evening.. Could you please help me to speed up Agent:  We would like to inform you that we will contact the concern team to do the needful as soon as possible Customer:  Please yahya Agent:  yeah sure will we do our best to me them deliver it as fast as possible Agent:  have a great day Customer:  Thanks Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fayaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624438705 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Fayaz, Thank you for contacting us. How may I help you? Customer:  9624438705.. I spoke e to yahya while back and he confirmed that i shall be contacted from store.. I still didn't receive any call.. Customer:  I want the products today itself as i have to gift somebody tonight Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Go ahead Agent:  As we have checked you ordered click and collect order Customer:  Yes Customer:  When can i visit the store to collect it Agent:  we would like to infor you taht click and collect  orders take from 4-5 days to be ready for collection Customer:  I was not informed about it... Then why Yahya told me that it is on the way and i shall receive a call from the store.. Agent:  yes you will recive a call from the store when it's ready for collection Customer:  I cannot wait so long my friend.. Could you do something atleast i can get it by tomorrow as im flying tomorrow night for 1 month Agent:  we cant do anything as it's the delivery policy from 4-5 days Customer:  Any possibility to change the mode of delivery from click and collect to door delivery Agent:  we are truly sorry but it's not possible as the order has been shipped Customer:  You are telling it is shipped and after sometime you say 4-5 days.. Customer:  Im really getting confused here.. Customer:  Thank you so much for your help... Agent:  yes it's assinged to the courier team Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fayaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624438705 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Fayaz, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding order update. Customer:  Hi Ishan, Customer:  This is my 3rd time since morning chasing for an order Customer:  9624438705 Customer:  Could you please check and update the status Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Im flying tomorrow night and want it before that Agent:  I would like to inform you that Click & Collect orders usually takes 2 - 4 business days for ready for pickup.  Agent:  We would like to inform you that the item you ordered is ready to be shipped from the warehouse to the store for your collection. Agent:  Once your order will be ready for collection, you will receive an email confirming the same. Customer:  Im hearing the same thing since morning Customer:  Could you connect me to your manager please Agent:  Please be assured that we have informed the courier team to deliver the shipment on priority Customer:  But when Ishan.. Initially i was told that i can collect tonight Customer:  Im telling you again that tomorrow night im flying for 1 month Customer:  I was unaware that it will take so long orelse i wouldn't had place the order Agent:  We can understand your concern and we will try our best to deliver the shipment at the earliest. Customer:  Any turn around time Customer:  Are you there? Agent:  We are sorry, as we cannot comment on the exact date and time. Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Fayaz ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624438705 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:21 AM, 28th Dec                     fayaz                    Ok           08:21 AM, 28th Dec                   Yahya                   Hi Fayaz, Thank you for contacting us. How may I help you?           08:21 AM, 28th Dec                     fayaz                    Good morning yahya,           08:21 AM, 28th Dec                     fayaz                    I still didn't get an update on the order           08:22 AM, 28th Dec                     fayaz                    We discussed yesterday           08:22 AM, 28th Dec                     fayaz                    9624438705           08:22 AM, 28th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:22 AM, 28th Dec                     fayaz                    Ok           08:22 AM, 28th Dec                   Yahya                   We would like to inform you that we already escalated your case to the concern team and the order on the way to you kindly provide us sometimes to get the updation           08:24 AM, 28th Dec                     fayaz                    Yahya my friend please help me out, im flying tonight and as per the update it is still under processing           08:25 AM, 28th Dec                   Yahya                   We would like to inform you that we will do our best to make collection today           08:27 AM, 28th Dec                     fayaz                    Please           08:27 AM, 28th Dec                     fayaz                    Can i have an update by 12           08:28 AM, 28th Dec                   Yahya                   will do our best and we get back to you on email           08:28 AM, 28th Dec                     fayaz                    Ok           08:28 AM, 28th Dec                   Yahya                   have a great day           08:29 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927653