Subject: Ticket Assigned - Conversation with uzma naqib
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 28 Dec 2020 02:12:59 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with uzma naqib uzma naqib                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  uzma naqib Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0552657547 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Uzma, Agent:  Thank you for contacting us. My name is Manish, How may I help you? Customer:  Hi...I ordered a bag on 18th dec..order number 962299241.. Customer:  Expected delivery was on 21 dec Customer:  But still it is showing the status of processing Agent:  We can see that the delivery of this order has taken longer than our normal delivery time, and We are really very sorry for this delay. We know that you’ve been waiting for it. It should be with you soon. Customer:  Can you please check it out the reason of delayed delivery and try to resolve it out Agent:  Please note that we will forward your request  to the concerned team to prioritise the processing and delivery and will get back to you as soon as possible. Agent:  Please let us know if you have any other query. Customer:  Hope so...Thank you so much Agent:  It was a pleasure assisting you. Thank you for shopping with us and have a wonderful day. Customer:  Same to you Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Uzma, Thank you for contacting us. My name is mohammad. How may I help you? Customer:  Hi Agent:  Hello. Agent:  How may I help you? Customer:  I ordered one bag on 18 dec Agent:  Could you please share your order number so that I can assist you further? Customer:  9622996241 is the order number Customer:  Still it was not delivered Agent:  please allow me to check it for you. Customer:  2 days back i contacted on same live chat and after that i received an email of apology saying we will deliver it Customer:  But still Customer:  Already i have paid 150 plus 10 shipping charges through card Agent:  just a minute i will check it. Customer:  After check,agsin i vl get the same email...right Customer:  So please try to resolve it till tomorrow else refund it the same day Agent:  We will surely resolve it. Agent:  we need to forward the issue to the warehouse. Customer:  Same other person namely Mr Manish said Agent:  We will get back to you very soon on [email-masked] Customer:  Already 2 days back i got the mail..but what is the fun of sending that appology mail Agent:  I can see that your issue is already forwarded Customer:  The expected delivery was 21st,,n i had to gift it today Customer:  But Alas,,your poor services Agent:  We sincerely apologies for the delay. Agent:  I can see that we are already working on your issue Agent:  you will surely get an positive update on your order. Customer:  How long it will take Agent:  Please be assure you will get an update with in 24-48 hours. Agent:  Is there anything else I can help ? Customer:  No Customer:  Thank you Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Uzma, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Uzma Naqib ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622996241 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:03 AM, 28th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           06:09 AM, 28th Dec                   Yahya                   Are you still with us???           06:11 AM, 28th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:12 AM, 28th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1927558