Subject: Ticket Assigned - Conversation with donia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 07:37:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with donia donia                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  donia Bot:  Hi Donia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258491783 Bot:    Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +61402471363            11:17 AM, 27th Dec                     donia                    +61402471362           11:17 AM, 27th Dec                   Yahya                   Hi  Donia,  Thank you for contacting us. How may I help you?           11:18 AM, 27th Dec                     donia                    Hi yahya I put in an order earlier today and was just checking my emails           11:19 AM, 27th Dec                     donia                    This is what I received           11:19 AM, 27th Dec                     donia                             11:19 AM, 27th Dec                     donia                    Is says that my order was not processed           11:19 AM, 27th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:21 AM, 27th Dec                     donia                    Sure Ok           11:22 AM, 27th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           11:23 AM, 27th Dec                     donia                    6258491783           11:24 AM, 27th Dec                     donia                    Money has been deducted and pending in my account           11:25 AM, 27th Dec                     donia                    Bank*           11:25 AM, 27th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:26 AM, 27th Dec                     donia                    Yes sure           11:26 AM, 27th Dec                   Yahya                   We would like to inform you that the order has been placed sueccessfully by new order number 6258491785           11:27 AM, 27th Dec                     donia                    I haven’t received any email to show me this           11:28 AM, 27th Dec                     donia                    And has not showed me that payment is successful           11:28 AM, 27th Dec                   Yahya                   We would like to inform you that as we can see that the first order has been cancelled by the system and it reapped again by new ordrer number           11:29 AM, 27th Dec                     donia                    Can I receive an email to confirm this ?           11:29 AM, 27th Dec                     donia                    Because i have not received anything           11:29 AM, 27th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           11:30 AM, 27th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           11:30 AM, 27th Dec                     donia                    How long do I need to wait for this ?           11:30 AM, 27th Dec                   Yahya                   within 24hrs           11:31 AM, 27th Dec                     donia                    What if I don’t hear back ?           11:32 AM, 27th Dec                   Yahya                   you cant contact us here           11:32 AM, 27th Dec                     donia                    Can you confirm that order has been confirmed ??           11:32 AM, 27th Dec                   Yahya                   yes it has been confirmed           11:34 AM, 27th Dec                   Yahya                   do you have any other query ???           11:34 AM, 27th Dec                     donia                    No that’s all           11:34 AM, 27th Dec                     donia                    Can you provide the order number           11:34 AM, 27th Dec                   Yahya                   6258491785           11:35 AM, 27th Dec                     donia                    Ok thank you           11:37 AM, 27th Dec                   Yahya                   ave a great day           11:37 AM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923604