Subject: Ticket Assigned - Conversation with assalmualikum
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 07:22:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with assalmualikum assalmualikum                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  assalmualikum Bot:  Hi Assalmualikum ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257669263 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550968985            1
 1:14 AM, 27th Dec                   Yahya                   Hi Assalmualikum, Thank you for contacting us. How may I help you?           11:15 AM, 27th Dec                     assalmualikum                    Can you please share with the status of tracing No. : FP122420004197           11:15 AM, 27th Dec                     assalmualikum                    associated with order no.           11:16 AM, 27th Dec                     assalmualikum                    6257669263           11:16 AM, 27th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:16 AM, 27th Dec                     assalmualikum                    ok           11:16 AM, 27th Dec                     assalmualikum                    as per  transaction at 08:40 PM to request for address change           11:17 AM, 27th Dec                     assalmualikum                    and then return to DC           11:17 AM, 27th Dec           
         Yahya                   We would like to inform you that after verifying the matter, it became clear to us that the shipping team tried to reach you to deliver the order, but did not find any response           11:18 AM, 27th Dec                     assalmualikum                    at 9:55 PM           11:18 AM, 27th Dec                     assalmualikum                    I waited for 4 :00 hours to receive the order ,once to contract at 1:30 PM           11:19 AM, 27th Dec                   Yahya                   We would like to inform you that we will contact the concern team to deliver your order again kindly give response to the courier           11:19 AM, 27th Dec                     assalmualikum                    try to follow up for couple of hours           11:19 AM, 27th Dec                     assalmualikum                    okay           11:20 AM, 27th Dec                   Yahya                   have a great day           11:22 AM, 27th Dec               
       assalmualikum                    thanks           11:22 AM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923537