Subject: Ticket Assigned - Conversation with jeffmark gain rosaldo
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 06:39:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jeffmark gain rosaldo jeffmark gain rosaldo                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jeffmark gain rosaldo Bot:  Hi Jeffmark Gain Rosaldo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258018719 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Cus
 tomer:  0571617792 Bot:  Please wait while we transfer you to an agent Agent:  Hi Jeffmark, Thank you for contacting us. My name is Nikhil. How may I help you with your order id 6258018719? Customer:  Hi Customer:  Where is my order will come from? Customer:  Which city? Agent:  The order will be shipped from Riyadh. Agent:  As per the system, we can see that the order was placed on Dec 25 and it takes 3-5 business days for the delivery. Agent:  The shipment is ready at the warehouse, and the courier team will collect it soon from us. Agent:  After the collection, they will contact you on +966571617792 to schedule the delivery. Agent:  Is there anything else I may assist you with? Customer:  Nice Customer:  When i checked it Customer:  It came from jeddah Customer:  Can you confirm my address exactly Customer:  In the system Customer:  Might have problem or anything Agent:  FOURSQUARES CAFE opposite side of SAUDI COMMISSION, Ar Rakah Al Janubiyah Agent:  Khobar Agent:  This is the a
 ddress mentioned on the the order. Customer:  Nice... thank you... Customer:  That's will be all Agent:  The order is delivered with in 3-5 business days. We have a warehouse in Jeddah as well and sometimes if the item is not available in Riyadh, then it is shipped from Jeddah. Agent:  But the delivery time frame will be the same. Agent:  You are welcome! Customer:  Thank you Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Jeffmark Gain Rosaldo ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6258018719 Bot:   Your order status 
 is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:23 AM, 27th Dec                   Yahya                   Hi Jeffmark, Thank you for contacting us. How may I help you?           10:24 AM, 27th Dec                     jeffmark gain rosaldo                    Hi           10:24 AM, 27th Dec                     jeffmark gain rosaldo                    Why my order cancelled?           10:24 AM, 27th Dec                     jeffmark gain rosaldo                    I didn't cancel it           10:25 AM, 27th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:25 AM, 27th Dec            
          jeffmark gain rosaldo                    6258018719           10:25 AM, 27th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:25 AM, 27th Dec                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that one item has been canceled for reasons related to quality, and in order not to be disturbed by the product, it has been canceled.           10:26 AM, 27th Dec                     jeffmark gain rosaldo                    Oh           10:27 AM, 27th Dec                     jeffmark gain rosaldo                    So how much am u going to pay?           10:27 AM, 27th Dec                     jeffmark gain rosaldo                    How much am i going to pay the delivery           10:27 AM, 27th Dec                   Yahya                   you gonna pay only for one item           10:27 AM, 27th Dec                     jeffmark
  gain rosaldo                    Sadly i need to jackets           10:28 AM, 27th Dec                     jeffmark gain rosaldo                    I need to ordee again           10:28 AM, 27th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           10:28 AM, 27th Dec                     jeffmark gain rosaldo                    :(           10:29 AM, 27th Dec                   Yahya                   do you have any other query ???           10:29 AM, 27th Dec                     jeffmark gain rosaldo                    Can you confirm how much am i going to pay my order...all in           10:29 AM, 27th Dec                   Yahya                   SAR111.00           10:30 AM, 27th Dec                     jeffmark gain rosaldo                    I add up some voucher?it didn't count?           10:31 AM, 27th Dec                   Yahya                   IT counted           10:31 AM, 27th Dec                   Yahya            
        17 SAR           10:32 AM, 27th Dec                     jeffmark gain rosaldo                    10percent off for 1st time used right?           10:32 AM, 27th Dec                   Yahya                   YES           10:32 AM, 27th Dec                     jeffmark gain rosaldo                    101sr + 10sr delivery fee then less 10percent off???           10:33 AM, 27th Dec                     jeffmark gain rosaldo                    How its 111sr???           10:34 AM, 27th Dec                   Yahya                   YES its like that the courier team will dedect the aomunt of the item           10:34 AM, 27th Dec                     jeffmark gain rosaldo                    Sorry im a little confused           10:34 AM, 27th Dec                   Yahya                   We would like to inform you that the courier team will deduct the amount of the item           10:35 AM, 27th Dec                     jeffmark gain rosaldo                    So you can't detect how m
 uch exactly?           10:36 AM, 27th Dec                   Yahya                   as i can see it could be 101           10:38 AM, 27th Dec                   Yahya                   only           10:38 AM, 27th Dec                   Yahya                   have a great day           10:39 AM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923352