Subject: Ticket Assigned - Conversation with abdul
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 27 Dec 2020 03:30:12 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with abdul abdul                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  abdul Bot:  Hi Abdul ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card iss
 uer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0585069011            07:19 AM, 27th Dec                     abdul                    Ok           07:19 AM, 27th Dec                   Yahya                   Hi Abdul, Thank you for contacting us. How may I help you?           07:20 AM, 27th Dec                     abdul                    Ive trtuend 3 products and it has been 4 days i still didnt got my refund           07:20 AM, 27th Dec
                      abdul                    Returned 3 products           07:21 AM, 27th Dec                     abdul                    Hello           07:22 AM, 27th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           07:23 AM, 27th Dec                     abdul                    Ok           07:23 AM, 27th Dec                     abdul                    9623158685           07:25 AM, 27th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:25 AM, 27th Dec                     abdul                    Ok           07:25 AM, 27th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           07:28 AM, 27th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and w
 ill get back to you on email           07:28 AM, 27th Dec                     abdul                    Ok           07:29 AM, 27th Dec                     abdul                    Im waitung           07:29 AM, 27th Dec                   Yahya                   have a great day           07:29 AM, 27th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1923066