Subject: Ticket Assigned - Conversation with asiru
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 10:30:00 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with asiru asiru                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  asiru Bot:  Hi Asiru ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97470933002            02:15 PM, 26th Dec                     asiru                    Ok           02:15 PM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           02:16 PM, 26th Dec                     asiru                    Hi           02:16 PM, 26th Dec                     asiru                    I got a present from my friend and I want to exchange it           02:16 PM, 26th Dec                     asiru                    I’m now in exactly in front of Westin hotel which store is nearest for me ?           02:17 PM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           02:18 PM, 26th Dec                     asiru                    LM4523431786           02:19 PM, 26th Dec                   Yahya                   We would like to inform you that you can not exchange the items of splash but you can return           02:21 PM, 26th Dec                     asiru                    What do you mean by return ?           02:21 PM, 26th Dec                   Yahya                   do you have any other query ???           02:21 PM, 26th Dec                     asiru                    What do you mean by return ?           02:22 PM, 26th Dec                   Yahya                   return and get refund           02:22 PM, 26th Dec                     asiru                    Oh ok . How should I do it ?           02:22 PM, 26th Dec                   Yahya                   order number and id and the item should framing good           02:23 PM, 26th Dec                     asiru                    Where can I do this ?           02:24 PM, 26th Dec                     asiru                    City center ?           02:24 PM, 26th Dec                   Yahya                   any nearest branch og splash           02:26 PM, 26th Dec                     asiru                    I’m in musherib . So which one is nearest.  ?           02:26 PM, 26th Dec                   Yahya                   do you have any other query ???           02:26 PM, 26th Dec                   Yahya                   you can look at the map           02:27 PM, 26th Dec                     asiru                    I’m in musherib so which one is nearest ?           02:27 PM, 26th Dec                   Yahya                   dear Asiru kindly open the map for nearest store of slpash           02:28 PM, 26th Dec                   Yahya                   and it will guide you           02:28 PM, 26th Dec                   Yahya                   Are you still with us???           02:29 PM, 26th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:29 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920390