Subject: Ticket Assigned - Conversation with rekha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 10:27:46 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rekha rekha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rekha Bot:  Hi Rekha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0558564767 Bot:  Please wait while we transfer you to an agent Customer:  Please Agent:  Hi Rekha, Thank you for contacting us. My name is Amir. I'm here to help you regarding Refund queries Agent:  We are not getting a response from you. Are we still connected? Customer:  Hi Customer:  I’m not getting a response Customer:  /startOver Customer:  Hi Agent:  Hello Customer:  I’m still not get my refund Agent:  Please inform us your query so we can further assist you Agent:  We request you to please share your order number so we can check and assist you better. Customer:  Wait Customer:  9620405785 Customer:  Please check Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Okay Customer:  Waiting Agent:  Thank you for your patience. Agent:  Sorry for the delayed response Agent:  As we can see we have initiated your refund on12/13/20 Agent:  It may take 2-15 days to reflect the amount on your account. Customer:  Ok Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rekha ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            02:20 PM, 26th Dec                     rekha                    Ok           02:22 PM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           02:22 PM, 26th Dec                     rekha                    I still not get refund its already completed 1 month           02:23 PM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           02:23 PM, 26th Dec                     rekha                    9620405785           02:23 PM, 26th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:24 PM, 26th Dec                     rekha                    Please let me know           02:24 PM, 26th Dec                   Yahya                   We would like to inform you that the value of order number (9620405785) has been returned to the bank on the date 12/13/20 10:01 AM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           02:25 PM, 26th Dec                   Yahya                   do you have any other query ???           02:26 PM, 26th Dec                   Yahya                   Are you still with us???           02:27 PM, 26th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           02:27 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1920378