Subject: Ticket Assigned - Conversation with muhammed haneefa
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 08:35:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muhammed haneefa muhammed haneefa                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed haneefa Bot:  Hi Muhammed Haneefa ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process th
 e transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97455441978            12:23 PM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:24 PM, 26th Dec                   Yahya                   Are you still with us???           12:25 PM, 26th Dec                     muhammed haneefa                    Yes           12:26 PM, 26th Dec                   Yahya                   How may I help you?           12:26 PM, 26th Dec                     muhammed haneefa                    i have gave an oreder and made the payme
 nt by card           12:26 PM, 26th Dec                     muhammed haneefa                    unfortunately , max cancelled 2 iteams           12:27 PM, 26th Dec                     muhammed haneefa                    but i didn't get its refund yet           12:27 PM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           12:29 PM, 26th Dec                     muhammed haneefa                    4523549347           12:30 PM, 26th Dec                     muhammed haneefa                    order number           12:30 PM, 26th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           12:32 PM, 26th Dec                     muhammed haneefa                    ok           12:32 PM, 26th Dec                   Yahya                   We would like to inform you that the value of order number (4523549347) has been returned to the bank on
  the date12/22/20 12:47 AM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures, and if the amount does not appear in your account within the specified time, please contact us again to have You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           12:33 PM, 26th Dec                     muhammed haneefa                    Thanks           12:34 PM, 26th Dec                   Yahya                   have a great day           12:34 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919875