Subject: Ticket Assigned - Conversation with kavya
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 08:08:47 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with kavya kavya                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  kavya Bot:  Hi Kavya ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9624019965 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0501995638            12:01 PM, 26th Dec                     kavya                    Ok           12:01 PM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:02 PM, 26th Dec                     kavya                    The recent order status hasn’t changed yet           12:03 PM, 26th Dec                     kavya                    I want to return items but i am not able to do that with the current status           12:03 PM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:05 PM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           12:05 PM, 26th Dec                   Yahya                   Are you still with us???           12:06 PM, 26th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:08 PM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919774