Subject: Ticket Assigned - Conversation with muasra
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 07:32:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with muasra muasra                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muasra Bot:  Hi Muasra ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0507729697            11:16 AM, 26th Dec                     muasra                    Ok           11:17 AM, 26th Dec                   Yahya                   Hi Muasra, Thank you for contacting us. How may I help you?           11:17 AM, 26th Dec                     muasra                    I got my order today and really disappointed           11:18 AM, 26th Dec                     muasra                    Its incomplete           11:18 AM, 26th Dec                     muasra                             11:18 AM, 26th Dec                     muasra                    I ordered this full bundle           11:18 AM, 26th Dec                     muasra                    And just got 1 thing           11:19 AM, 26th Dec                     muasra                             11:19 AM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           11:20 AM, 26th Dec                     muasra                    9623932953           11:21 AM, 26th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           11:22 AM, 26th Dec                     muasra                    Ok           11:22 AM, 26th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           11:22 AM, 26th Dec                   Yahya                   We would like to inform you that you can apply for return request for the item           11:22 AM, 26th Dec                     muasra                    And then?           11:23 AM, 26th Dec                     muasra                    Will i get the exact things i ordered?           11:23 AM, 26th Dec                     muasra                    Im waiting           11:25 AM, 26th Dec                   Yahya                   We would like to inform you that you will get refund for the item which you will return it           11:27 AM, 26th Dec                     muasra                    Not the product?           11:27 AM, 26th Dec                   Yahya                   we are turly sorry we can not get a delivery for the item but you can get refund for the item and place a new order again           11:29 AM, 26th Dec                   Yahya                   do you have any other query ???           11:31 AM, 26th Dec                   Yahya                   have a great day           11:32 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919645