Subject: Ticket Assigned - Conversation with manjusha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 05:37:05 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with manjusha manjusha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  manjusha Bot:  Hi Manjusha ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0555887585            09:27 AM, 26th Dec                   Yahya                   Hi Manjusha, Thank you for contacting us. How may I help you?           09:27 AM, 26th Dec                     manjusha                    I want to return an item , but am unable to find the return buttons online           09:28 AM, 26th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           09:29 AM, 26th Dec                     manjusha                    9621317449           09:30 AM, 26th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:30 AM, 26th Dec                     manjusha                    There is one T shirt which came in L size           09:30 AM, 26th Dec                     manjusha                    But I had ordered a S size just like the other 2 t shirts           09:31 AM, 26th Dec                     manjusha                    So I want to return it           09:31 AM, 26th Dec                   Yahya                   We would like to inform you that kindly proivde us the numes of the items           09:32 AM, 26th Dec                   Yahya                   Are you still with us???           09:33 AM, 26th Dec                     manjusha                    Textured Pllo tshirt           09:33 AM, 26th Dec                     manjusha                    Polo T shirt           09:34 AM, 26th Dec                     manjusha                    Green one           09:34 AM, 26th Dec                     manjusha                    Got it ?           09:34 AM, 26th Dec                   Yahya                   We would like to inform you that we created the return request for the item sueccessfully           09:36 AM, 26th Dec                   Yahya                   do you have any other query ???           09:36 AM, 26th Dec                     manjusha                    No thx           09:36 AM, 26th Dec                   Yahya                   have a great day           09:36 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919310