Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 26 Dec 2020 04:56:38 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  504623639 Bot:  Please wait while we transfer you to an agent Customer:  9623928259 is my order number want to return one item Customer:  Trendyol black dress Customer:  Plz place return request Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I orderr few items Customer:  Want to return a dress cz size is wrong Customer:  9623928259 Customer:  Trendyol blk dress Customer:  Plz place a return request Customer:  Hello Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Customer:  I paid by card Agent:  We would like to inform you that your return request has been initiated successfully Customer:  Amount vl be credited to card? Customer:  Yes thank u Agent:  is there anything else can i help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hello Customer:  Hi Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  I ordered a perfume girl of now by ellie saab Customer:  I think its fake Customer:  In videos the perfume juice colur is dark n thr is logon in tha cap of hte bottle Customer:  Bt the one i received is light no logo of ellie saab on the cap Customer:  Wht should i do now? Customer:  Order number is 962392859 Agent:  We request you to provide us some time to investigate.  Customer:  Ok Agent:  after we checked the perfumes are non returnable items Customer:  Bt can u confirm its fake or original? Agent:  our products  are getting quality check always and we don't have fake products Customer:  Bt y this one has no logo on cap? Customer:  Can u plz chk all ellie saab girl of now hav logo on cap? Customer:  I want to clear my doubts Agent:  we will check and will get back to you Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Customer:  I bought ellie saab perfume from.u n called u n asked many time u said its original now i chk it in sephora Customer:  IMAGE Customer:  IMAGE Customer:  This one i bought from centre point Customer:  IMAGE Customer:  This one is from sephora Customer:  There is a logo on cap on perfume cap in sephora and the one i bought from u has no logo on cap Customer:  Plz solve my prblm either return exchnge or refund this item Agent:  We will surely help you out. Agent:  Could you please share your order number so that I can assist you further? Customer:  I nver expected fake perfume from you if yuo chk my history i ordered alot of perumes from u Customer:  Order number is 9623928259 Agent:  We would like to inform you that products on our website are totally genuine. Customer:  Bt y thr is color difrnc and box difrnc Customer:  Have u chk pix i attached Agent:  Product packaging may differ from time to time. Agent:  May be they have changed the packaging of the perfume. Customer:  And what abt logo Customer:  Even in old videos on youtube thr is logo on cap Agent:  Can you share the image of the logo on cap. Agent:  Please refer the link for different packaging Agent:  https://www.google.com/search?q=Elie+Saab+Girl+of+Now+Eau+De+Parfum+Spray&tbm=isch&ved=2ahUKEwiGioHj2-ntAhW0Vn0KHaGBCQUQ2-cCegQIABAA&oq=Elie+Saab+Girl+of+Now+Eau+De+Parfum+Spray&gs_lcp=CgNpbWcQAzIECAAQGDIECAAQGDIECAAQGDIECAAQGDIECAAQGFD_hwFY_4cBYJmPAWgAcAB4AIABbogBbpIBAzAuMZgBAKABAaoBC2d3cy13aXotaW1nwAEB&sclient=img&ei=WCnmX4b-FLSt9QOhg6Yo&bih=728&biw=1440 Customer:  I didnt took pic of tht in sephora Agent:  packaging are different for every perfumes Customer:  IMAGE Agent:  please check the link I have sent you. Customer:  Yeah packging of original girl of now Customer:  Forver and shine are diffrent Agent:  It changes time to time. Customer:  Bt am talking about inside juice and packaging of girl of now original Customer:  Not the shine or other version Agent:  Please be informed that the product which you have received from our side is totally pure and genuine. Agent:  Packing of the product is different from time to time. Agent:  Is there anything else I can help ? Customer:  Ok thank u Agent:  welcome. Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  9623928259 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:45 AM, 26th Dec                     hi                    Hi           08:47 AM, 26th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:49 AM, 26th Dec                     hi                    Hi           08:49 AM, 26th Dec                     hi                    Yesterday contcted u abt perfume           08:49 AM, 26th Dec                     hi                    Tiday recvd an email           08:49 AM, 26th Dec                     hi                             08:49 AM, 26th Dec                     hi                             08:50 AM, 26th Dec                     hi                    Are they gonna chnge it for me??           08:50 AM, 26th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:54 AM, 26th Dec                   Yahya                   Are you still with us???           08:55 AM, 26th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:56 AM, 26th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1919266