Subject: Ticket Assigned - Conversation with albina gumerova
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 10:12:54 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with albina gumerova albina gumerova                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  albina gumerova Bot:  Hi Albina Gumerova ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0525592565            02:06 PM, 25th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           02:07 PM, 25th Dec                     albina gumerova                    Hi  I purchased a toy order #9621669232 a car McLaren but two parts are missing  - the antenna for remote and the battery for remote Can we exchange this or get the missing parts?           02:07 PM, 25th Dec                     albina gumerova                    It was online order           02:08 PM, 25th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:08 PM, 25th Dec                     albina gumerova                    Sure           02:08 PM, 25th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           02:09 PM, 25th Dec                   Yahya                   We would like to inform you that you can place a return request for the item or you can return it to the nearest store and get refund           02:10 PM, 25th Dec                     albina gumerova                    Ok i will bring it to the shop then           02:10 PM, 25th Dec                     albina gumerova                    Thank you for assisting           02:11 PM, 25th Dec                   Yahya                   yes you can kindly bring the id and order number           02:11 PM, 25th Dec                     albina gumerova                    As for receipt canu show itfro           02:11 PM, 25th Dec                     albina gumerova                    Can i use th online order reference?           02:11 PM, 25th Dec                     albina gumerova                    Great thank you           02:12 PM, 25th Dec                   Yahya                   you can provide them the order number tand the item should be in good model           02:12 PM, 25th Dec                   Yahya                   have a great day           02:12 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1917316