Subject: Ticket Assigned - Conversation with miriam hanna
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 09:39:10 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with miriam  hanna miriam  hanna                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  miriam  hanna Bot:  Hi Miriam  Hanna ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  /startOver Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0545205484            01:27 PM, 25th Dec                     miriam  hanna                    Ok           01:27 PM, 25th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           01:28 PM, 25th Dec                     miriam  hanna                    Hi           01:28 PM, 25th Dec                     miriam  hanna                    I want to make an order and pick it up from one of Abu Dhabi branches           01:29 PM, 25th Dec                   Yahya                   yes you can place the order and select the nearest branch to you           01:30 PM, 25th Dec                     miriam  hanna                    But I can’t go to take it from the branch before 3 weeks           01:30 PM, 25th Dec                     miriam  hanna                    I’m outside the country and when I return back I will be in quarantine           01:31 PM, 25th Dec                     miriam  hanna                    Will it be a problem if I pick it up late           01:32 PM, 25th Dec                     miriam  hanna                    ??           01:32 PM, 25th Dec                   Yahya                   We would like to inform you that the order will remine in the store for 14 days then it will back to us           01:34 PM, 25th Dec                   Yahya                   if its 3 weeks then you can place a new order           01:35 PM, 25th Dec                     miriam  hanna                    It will be already paid           01:35 PM, 25th Dec                     miriam  hanna                    There is limited quantities from the items I want that’s why I want to place the order now           01:36 PM, 25th Dec                   Yahya                   we are truly sorry we would like to inform you that if the order not collected within 2 weeks then it will be cancel and the amount will refund to your account           01:36 PM, 25th Dec                   Yahya                   do you have any other query ???           01:37 PM, 25th Dec                   Yahya                   Are you still with us???           01:38 PM, 25th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:38 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1917223