Subject: Ticket Assigned - Conversation with ayesha
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 25 Dec 2020 09:25:56 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ayesha ayesha                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  /startover Bot:  Please enter your name Customer:  ayesha Bot:  Hi Ayesha ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257334189 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  500324286            01:18 PM, 25th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           01:18 PM, 25th Dec                     ayesha                    Hi           01:18 PM, 25th Dec                     ayesha                    I am trying to track my order           01:18 PM, 25th Dec                     ayesha                    It’s click n collect order           01:19 PM, 25th Dec                     ayesha                    The tracking number is given           01:19 PM, 25th Dec                     ayesha                    But I can’t open it           01:19 PM, 25th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           01:19 PM, 25th Dec                     ayesha                    The link is not attached to it           01:19 PM, 25th Dec                     ayesha                    6257334189           01:20 PM, 25th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           01:20 PM, 25th Dec                     ayesha                    Ok           01:20 PM, 25th Dec                   Yahya                   We would like to inform you that as we can see that the order has been shipped and the team of store will contact you for collection when the order deliver to them           01:21 PM, 25th Dec                     ayesha                    How can I track it           01:22 PM, 25th Dec                     ayesha                    ?           01:23 PM, 25th Dec                   Yahya                   We would like to inform you that you can not track clike and collect order but they will contact you for collection soon           01:23 PM, 25th Dec                     ayesha                    Any idea how long it normally takes           01:24 PM, 25th Dec                   Yahya                   within 1-2 days           01:24 PM, 25th Dec                     ayesha                    Ok           01:24 PM, 25th Dec                     ayesha                    Thanks           01:25 PM, 25th Dec                   Yahya                   have a great day           01:25 PM, 25th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1917194