Subject: Ticket Assigned - Conversation with heera
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 10:09:07 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heera heera                    Bot:  Hi again! Bot:  Please enter your name Customer:  heera Bot:  Hi Heera ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7422141333 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Heera, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Yes Customer:  I had placed same order 2 times Customer:  And it got cancelled Customer:  Why? Agent:  we apologies Agent:  Could you please share your order number so that I can assist you further? Customer:  7422141333 Agent:  please allow me to check it Customer:  Ok Agent:  We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you. Agent:  This order is not cancelled, during quality check we found out that 2 items were not in a good condition to be sold and they were the last of their stock hence we took them out of your order and refunded you for them. You are still going to receive the remaining items.  ​ Agent:  We will not be happy either if you receive bad items in your order, this is the reason why these two items were cancelled and you received a notification regarding the same items. Agent:  We sincerely apologies for that Agent:  However the item may available at local store. Agent:  We suggest you to please visit store. Customer:  Ok Customer:  Thankyou Agent:  Welcome Agent:  Is there anything else I can help ? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Heera ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  7414968154 Agent:  Hi Heera, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your order id 7414968154? Customer:  Still my money not refunded very long time of order number 7414968154 Customer:  Please check Customer:  ? Agent:  We apologize for the inconvenience caused to you. Agent:  The refund of BHD 1.26 has been processed under the transaction id 169999990031544538 on Dec 10. Agent:  The refund may credit in 2-15 business days, depending upon the processing time taken by your bank. Agent:  Is there anything else I can help you with? Customer:  I have one order online Customer:  When your delivery team will work jow Customer:  Now Customer:  Because holidays now Customer:  When i will receive my order Customer:  742218 Customer:  7422181219 Customer:  Order no Agent:  We apologize for the delay and inconvenience caused to you. Agent:  As per the online tracking, we can see that the order is with the courier team. Agent:  They will contact you soon to schedule the delivery. Agent:  Is there anything else I can help you with? Agent:  Sorry I did not receive any response from you.  I'll be stepping out of chat for now, but feel free to chat with us again if you need help. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Heera ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Bahrain Bot:  Please enter your order number to continue Customer:  7423445738 Bot:  Looks to be an invalid order No Bot:  Please enter your order number to continue Customer:  7423455738 Bot:   Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:59 PM, 24th Dec                   Yahya                   Hi Heera, Thank you for contacting us. How may I help you?           02:00 PM, 24th Dec                     heera                    My app is not showing proper update of my orders           02:00 PM, 24th Dec                     heera                    Can you please ask the staff to check my order in shop and update me           02:01 PM, 24th Dec                     heera                    7423455738           02:01 PM, 24th Dec                     heera                    Because i need to go there in some time           02:01 PM, 24th Dec                     heera                    Please           02:01 PM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           02:04 PM, 24th Dec                     heera                    Ok           02:04 PM, 24th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           02:05 PM, 24th Dec                   Yahya                   and the courier team will contact you soon           02:06 PM, 24th Dec                   Yahya                   hava a great day           02:08 PM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1914210