Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 08:03:18 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jahana mohammed Bot:  Hi Jahana Mohammed ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554288501            11:55 AM, 24th Dec                     hello                    Thanks           11:55 AM, 24th Dec                     hello                    Hello           11:56 AM, 24th Dec                   Bot                   أهلا مرة أخرى!           11:56 AM, 24th Dec                     hello                    I need to talk to an agent           11:57 AM, 24th Dec                     hello                    Hello           11:57 AM, 24th Dec                   Bot                   أهلا مرة أخرى!           11:57 AM, 24th Dec                     hello                    /startOver           11:58 AM, 24th Dec                   Bot                   يرجى إدخال اسمك           11:58 AM, 24th Dec                     hello                    Hello           11:59 AM, 24th Dec                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           11:59 AM, 24th Dec                     hello                    I have a concern           11:59 AM, 24th Dec                   Bot                   مرحبًا Hello، ماذا تحتاج للمساعدة؟           11:59 AM, 24th Dec                   Yahya                   Hi Jahana, Thank you for contacting us. How may I help you?           12:01 PM, 24th Dec                   Yahya                   Are you still with us???           12:02 PM, 24th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:03 PM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913588