Subject: Ticket Assigned - Conversation with elham
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 07:27:55 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with elham elham                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  elham Bot:  Hi Elham ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0560478162 Bot:  Please wait while we transfer you to an agent Agent:  Hi Elham, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  Hi Ishan! Customer:  I would like to check if the refund for this was already done. Customer:  Hi Elham Khalil, we have successfully processed your refund for return 1000063813 for order 6231853373 Customer:  If already refunded to the card, kindly let me know the date so I can check with the card owner. Thank you. Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Yes sure. Agent:  We would like to inform you that the refund amount of SAR 77.77 with respect to the order id 6231853373 has already been processed from our side on 10/27/20 8:14 AM. For your reference, your transaction id is 169999990007878804. Agent:  Please note that it will take 4 - 15 days to reflect it in your account, If you've paid for your order by Credit or Debit Card, your refund will be credited to your card or bank account.  Agent:  We would request you to please visit the bank and share them with the transaction id 169999990007878804. If haven't received it yet. Customer:  Thank you for sharing the transaction ID, I will check with the bank and get back to your support team if issues arise. Customer:  Have a great day! Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Elham ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257504118 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            11:21 AM, 24th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           11:22 AM, 24th Dec                     elham                    Hi!           11:22 AM, 24th Dec                     elham                    Is it possible to modify an order that is still under processing?           11:22 AM, 24th Dec                     elham                    I want to remove one item from the order (cash on delivery order).           11:22 AM, 24th Dec                     elham                    Here is the order no. 6257504118           11:23 AM, 24th Dec                     elham                    And this is the item I want to remove/cancel from the order: Striped Print Cotton Pyjama Color: Grey Size: S Quantity: 1 (SAR 22)           11:24 AM, 24th Dec                   Yahya                   We would like to inform you that we are truly sorry we can not modify the order after schaduled  the order           11:25 AM, 24th Dec                   Yahya                   but you can cancel the order an place new onw           11:25 AM, 24th Dec                   Yahya                   one           11:25 AM, 24th Dec                     elham                    I see, alright it’s fine no need to cancel then. Thank you!           11:26 AM, 24th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           11:27 AM, 24th Dec                   Yahya                   have  a great day           11:27 AM, 24th Dec                     elham                    You too.           11:27 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913421