Subject: Ticket Assigned - Conversation with sidra bi bi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:52:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sidra bi bi sidra bi bi                    Bot:  Hi again! Bot:  Please enter your name Customer:  sidra bi bi Bot:  Hi Sidra Bi Bi ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6243664675 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sidra, Thank you for contacting us. My name is Amir. How may I help you? Agent:  We are not getting a response from you. Are we still connected? Customer:  Good morning.  I have a problem with one of my order(6243664675) it has to be in Duba but it was in Alwajah. Customer:  Now I  don't have any update about this. Kindly check it and send it to Duba. Customer:  ????? Customer:  Are you there?? Agent:  May I request you to please stay on hold while I retrieve the information  Customer:  Ok Agent:  Thank you for your patience. Customer:  What about my order?? Agent:  We have already forwarded you query to the courier team Customer:  Will they send it to me?? And when? Agent:  We have already informed the courier team, they will contact you soon Agent:  Is there anything else we can help you with? Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sidra Bi Bi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Sidra, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Yes Agent:  Kindly share us with the order id in order to assist you better Customer:  One of my order was delivered in another citynow they return it to the store  I want my order back not refund Customer:  6243664675 Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  It wasn't my fault that I couldn't recieve it .  Without customer consent how can you sat Customer:  Say we will refund you Agent:  We sincerely apologize for the inconvenience caused to you. Agent:  We are truly sorry to say that, as per the tracking information, we can see that your order has been returned back to our warehouse. We had previously informed you that your order is with the courier facility.   Agent:  Our courier partner tried to contact you multiple times on the contact number which was provided at the time of placing this order: (966550427673) but without success. The courier has now sent the items back to the warehouse and the return process has already been initiated. Unfortunately we are unable to resend the items once the return process has already been initiated. Customer:  I know but I  want you to send it to me again  not refund Customer:  How can I go to Alwajah from Duba just to receive that order Customer:  Nobody called me as usual I got recorded message from  aramex even before they never called I already complained about their service Agent:  This is surely not the experience we want our customers to have when they shop with us. Agent:  We can understand your frustration here. However, it may not be possible for us to deliver your order under id 6243664675 back. Agent:  We would request you to please place a new order for the same items and we will try our best to make sure the items are delivered to you in a timely fashion.   Customer:  You know I made a  purchase during white Wednesday wil you give me on same price?? Surely not Customer:  So what is the advantage to place the order again . Agent:  We can understand your concern here. However , it may not be possible for us to deliver your order under the order id 6243664675 back as it has already been reached to our warehouse.  Agent:  Once again please accept our sincere apologies for the inconvenience caused. Customer:  But it was your mistake you sent it to a wrong destination Customer:  So you should have a solution for such problems only refunding is not a  solution without customer consent Agent:  We are truly sorry for the inconveninece caused and we know that your ordered items are not on the same price as before. However, we are extremely sorry to say that we will not be able to send your item back as they have reached the warehouse. We request you to please consider this as a rare case. Agent:  We hope you find this helpful. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Sidra Bi Bi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:44 AM, 24th Dec                   Yahya                   Hi Sidra, Thank you for contacting us. How may I help you?           10:45 AM, 24th Dec                     sidra bi bi                    I didn't receive a refund for order (6243664675).           10:46 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:46 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:46 AM, 24th Dec                     sidra bi bi                    It was cancelled by you but until now I didn't receive any refund           10:47 AM, 24th Dec                     sidra bi bi                    6243664675           10:47 AM, 24th Dec                   Yahya                   We would like to inform you that the value of order number (6243664675) was returned to the bank on the date 12/13/20 1:59 AM AD, and it may take 4 to 15 working days for the amount to appear in your account according to your bank's procedures. You are being served to the fullest.  Thanks for your cooperation and we appreciate your understanding with us.           10:48 AM, 24th Dec                     sidra bi bi                    Its almost 15 days now           10:49 AM, 24th Dec                   Yahya                   it has been 11 days           10:50 AM, 24th Dec                   Yahya                   kindly check your bank account           10:50 AM, 24th Dec                     sidra bi bi                    Just now I checked           10:50 AM, 24th Dec                     sidra bi bi                    There's no refund           10:50 AM, 24th Dec                   Yahya                   under request token 169999990031816580           10:50 AM, 24th Dec                   Yahya                   kindly wait for 2-3 days if there is no refund please contact us           10:51 AM, 24th Dec                   Yahya                   do you have any other query ???           10:51 AM, 24th Dec                   Yahya                   have a great day Sidra           10:52 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913276