Subject: Ticket Assigned - Conversation with tinu
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:42:21 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with tinu tinu                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  tinu Bot:  Hi Tinu ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +971555024815            10:34 AM, 24th Dec                     tinu                    Hi, I have requested for a return order #9620156785 on 4th Dec. Nobody has collected yet           10:35 AM, 24th Dec                   Yahya                   Hi Tinu, Thank you for contacting us. How may I help you?           10:37 AM, 24th Dec                     tinu                    Hi, I have requested for a return order #9620156785 on 4th Dec. Nobody has collected yet           10:38 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:38 AM, 24th Dec                     tinu                    sure           10:38 AM, 24th Dec                   Yahya                   We would like to inform you that we will create a new return request to make the courier team to contact you for collection soon           10:40 AM, 24th Dec                     tinu                    please.. thank you           10:41 AM, 24th Dec                   Yahya                   the new return request has been created sueccessfully           10:41 AM, 24th Dec                   Yahya                   have a great day           10:41 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913248