Subject: Ticket Assigned - Conversation with hana
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:38:17 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hana hana                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hana Bot:  Hi Hana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Bahrain Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0097339989878            10:31 AM, 24th Dec                   Yahya                   Hi Hana, Thank you for contacting us. How may I help you?           10:32 AM, 24th Dec                     hana                    Hello, I’ve been trying to place an order since last night and it keeps on telling me failed           10:32 AM, 24th Dec                     hana                    Any idea what’s going on?           10:32 AM, 24th Dec                     hana                    I reach up to the point where I entered card details and all then it says it cannot complete the order           10:33 AM, 24th Dec                   Yahya                   kindly remove the app and return it again           10:34 AM, 24th Dec                     hana                    Will I lose the items in my cart?           10:35 AM, 24th Dec                   Yahya                   no you will not lose any thing fromyour account           10:36 AM, 24th Dec                     hana                    Ok thank you           10:36 AM, 24th Dec                     hana                    Have a nice day           10:36 AM, 24th Dec                     hana                    Bye           10:37 AM, 24th Dec                   Yahya                   have a great day           10:38 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913238