Subject: Ticket Assigned - Conversation with shahanavas
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:37:49 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with shahanavas shahanavas                    Bot:  Hi again! Bot:  Please enter your name Customer:  shahanavas Bot:  Hi Shahanavas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  6254174047 Customer:  I NEED INVOICE Customer:  PLS SEND MAIL Agent:  Hi Shahanavas, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding INVOICE Request. Customer:  YES Customer:  PLS SEND MAIL THE INVOICE Agent:  We will mail you the invoice receipt on "[email-masked]" Agent:  We wish you a great day Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahanavas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Shahanavas, Thank you for contacting us. My name is Nikhil. Agent:  How may I help you with your returns? Customer:  I REQUEST MY INVOICE BY EMAAIL Customer:  #6254174047 Customer:  BUT 2 DAYS I DID NOT RECIVED Customer:  BY EMAIL Customer:  PLS CHECK Agent:  We apologize for the delay and inconvenience. Agent:  Due to the weekend there was a delay. Agent:  We will try to get your invoice at the earliest. Customer:  OK THANK YOU Agent:  We will send it to your mail id [email-masked] Agent:  Is there anything else I can help you with? Customer:  NOTHING THANK YOU Agent:  You are welcome! Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day and stay safe. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahanavas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Order #6254174047 Customer:  I RECIVED TODAY WRONG INVOICE Customer:  PLS SEND ME INVOICE ABOVE ORDER NUMBER Customer:  BY MAIL Customer:  BY EMAIL Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  THE SEND ME WRONG INVOICE Customer:  I AM IN SAUDI ARBIA Customer:  FILE Customer:  THIS IS NOT MY INVOICE Agent:  we will send to the concern team your issue so they can send you the invoice Customer:  OK THANK YOU Customer:  I AM WAITING SINCE 3 DAYS Customer:  PLS Agent:  we are apologising for the inconvenience we have caused Customer:  OK Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Customer:  NO ROBLEM Customer:  THANK YOU Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahanavas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Order #6254174047 Agent:  Hi Shahanavas, Thank you for contacting us. My name is Nikhil. Customer:  hi nikhil Agent:  I will assist you with the returns for your order id 6254174047 Agent:  Please allow me a moment to check the details Customer:  i need  invoice to return my pant Customer:  from last three days ...i am waiting for it Customer:  make its urgent Agent:  Thank you for being online Agent:  As per the online tracking, the return has not been collected from you yet. Agent:  We apologize for the delay. Customer:  yes Agent:  We will escalate your concern to the Aramex team to arrange the collection on priority. Agent:  We would request you to please share your complete address and mobile number with us Customer:  same  address as i mention at the time of delivery Customer:  please send me invoice on my mail id Agent:  Please confirm the same - 4359 Agent:  SACEP CO,Ltd, 2ND INDUSTRIAL AREA, NEW SANAYYA NEAR AL WATNIYA STEEL OLD KHARJ ROAD NEW SANAYYA, Second Industrial City Agent:  Riyadh. Mobile No +966536763822 Customer:  yes Agent:  We will send your request for the invoice to the relevant team and will get back to you on your mail id [email-masked] Customer:  that address is ok Agent:  Thank you for the confirmation. We will do the follow up for your collection. Customer:  noted Agent:  Is there anything else I may assist you with today? Customer:  ok Customer:  no thanks .just follow up Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:  Have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  thank you Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Shahanavas ,what do you need help with? Customer:  /startOver Bot:  Hi Shahanavas ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:24 AM, 24th Dec                     shahanavas                    Order #6254174047           10:24 AM, 24th Dec                     shahanavas                    from one week .my return complain is pending.           10:26 AM, 24th Dec                     shahanavas                    it will be question on your service providing           10:26 AM, 24th Dec                   Yahya                   Hi Shahanavas, Thank you for contacting us. How may I help you?           10:26 AM, 24th Dec                     shahanavas                    i will twit this issue on social platform           10:27 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           10:27 AM, 24th Dec                     shahanavas                    from last one week daily proceeding with same process           10:28 AM, 24th Dec                     shahanavas                    no result           10:28 AM, 24th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           10:28 AM, 24th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           10:28 AM, 24th Dec                   Yahya                   we will contact the courier team to arrange an urgent collection for the items as soon as possible           10:29 AM, 24th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           10:29 AM, 24th Dec                     shahanavas                    and send me invoice copy on mail id .i make request many times before .still waiting for ur response           10:29 AM, 24th Dec                   Yahya                   the courier team will contact you within 48hrs to collect the items           10:31 AM, 24th Dec                   Yahya                   do you have any other query ???           10:32 AM, 24th Dec                     shahanavas                    ok send me invoice to attache with item           10:32 AM, 24th Dec                   Yahya                   you will get itto your mail           10:33 AM, 24th Dec                   Yahya                   it maigh be reach to you           10:34 AM, 24th Dec                     shahanavas                    ok .           10:34 AM, 24th Dec                     shahanavas                    i got massage .in it informing 7-10 days           10:35 AM, 24th Dec                   Yahya                   yes but they will contact you soon for collection           10:35 AM, 24th Dec                     shahanavas                    still invoice not received           10:36 AM, 24th Dec                     shahanavas                    ok           10:36 AM, 24th Dec                   Yahya                   have a great day           10:37 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913237