Subject: Ticket Assigned - Conversation with sharmeen
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 06:23:27 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sharmeen sharmeen                    Bot:  Hi again! Bot:  Please enter your name Customer:  sharmeen Bot:  Hi Sharmeen ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Bahrain Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  97334210183            10:16 AM, 24th Dec                   Yahya                   Hi Sharmeen, Thank you for contacting us. How may I help you?           10:17 AM, 24th Dec                     sharmeen                    Hello, i have made a return requestfor an item.           10:17 AM, 24th Dec                     sharmeen                    I had ordered it online,  but because of the size i had to return it           10:18 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:19 AM, 24th Dec                     sharmeen                    Then i ordered the same shoes in a bigger size           10:19 AM, 24th Dec                     sharmeen                    Ok wait           10:19 AM, 24th Dec                     sharmeen                    7422962111           10:20 AM, 24th Dec                     sharmeen                    Can i go to the nearest store and return the item ?           10:20 AM, 24th Dec                   Yahya                   We would like to inform you that you can go to the nearest store and exchange the size           10:22 AM, 24th Dec                   Yahya                   do you have any other query ???           10:22 AM, 24th Dec                   Yahya                   have a great day           10:23 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913198