Subject: Ticket Assigned - Conversation with jonald
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 04:58:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jonald jonald                    Bot:  Hi again! Bot:  Please enter your name Customer:  jonald Bot:  Hi Jonald ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6257260899 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966595500233            08:37 AM, 24th Dec                   Yahya  
                  Hi Jonald, Thank you for contacting us. How may I help you?           08:38 AM, 24th Dec                     jonald                    Hi Yahya. Regarding my order online I made yesterday. I was supposed to wait til the order is ready for collection. But I saw that for orders above 200 shipping is free.           08:39 AM, 24th Dec                     jonald                    Is it possible to have it delivered instead?           08:40 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           08:41 AM, 24th Dec                     jonald                    6257260899           08:42 AM, 24th Dec                     jonald                    You Still there? ?           08:44 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:47 AM, 24th Dec                     jonald                    Sure        
    08:47 AM, 24th Dec                   Yahya                   We would like to inform you that as we can see that your oder has been place yestarday  so it will take 1-2 days more to bedelivered           08:49 AM, 24th Dec                     jonald                    I am supposed to collect it from the store in Flamingo Mall           08:49 AM, 24th Dec                     jonald                    I would like to request and have it delivered instead in my home           08:50 AM, 24th Dec                   Yahya                   We would like to inform you that we are truly sorry we can not change the place and method of delivery           08:51 AM, 24th Dec                     jonald                    I am hoping you could re consider           08:52 AM, 24th Dec                     jonald                    Please do something abt it           08:52 AM, 24th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           08:54
  AM, 24th Dec                     jonald                    I also work in customer service related set up and I am hoping you also do some considerations and adjustments when needed           08:55 AM, 24th Dec                   Yahya                   we would like to inform you its not in our hand to change the method of deliver but you can cancel the order and place the order again           08:55 AM, 24th Dec                   Yahya                   have a great day           08:56 AM, 24th Dec                     jonald                    If I cancel the order how long it would take for the money to be credited back           08:56 AM, 24th Dec                   Yahya                   from 2-15 days           08:57 AM, 24th Dec                     jonald                    Thank you           08:57 AM, 24th Dec                   Yahya                   have a great day           08:57 AM, 24th Dec                                          View conversation in Freshchat https:
 //landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913031