Subject: Ticket Assigned - Conversation with priyanka
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 04:35:32 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with priyanka priyanka                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  priyanka Bot:  Hi Priyanka ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9623999198 Bot:    Your order status is  : Processing   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566870607            08:23 A
 M, 24th Dec                   Yahya                   Hi Priyanka, Thank you for contacting us. How may I help you?           08:24 AM, 24th Dec                     priyanka                    Hi           08:24 AM, 24th Dec                     priyanka                    This is regards to my order           08:24 AM, 24th Dec                     priyanka                    Ive recvd email thats its shipped           08:24 AM, 24th Dec                     priyanka                    Got  tracking number as well           08:24 AM, 24th Dec                     priyanka                    But when using the tracking number           08:25 AM, 24th Dec                     priyanka                    It says that the shipment not recvd ny aramex           08:25 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           08:25 AM, 24th Dec                     priyanka                             08:25 AM, 24th D
 ec                     priyanka                    Ive sent screenshot           08:26 AM, 24th Dec                   Yahya                   please provide us the order number to do the needful           08:26 AM, 24th Dec                     priyanka                    Are you able to view?           08:26 AM, 24th Dec                     priyanka                    9623999198           08:26 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:27 AM, 24th Dec                     priyanka                    Sure           08:27 AM, 24th Dec                   Yahya                   We would like to inform you that your order has been shipped and its on theway to you please wait for 12hrs to get updation           08:29 AM, 24th Dec                     priyanka                    Ok, so how do i track it?           08:29 AM, 24th Dec                     priyanka                    Becoz the tr
 acking number isnt working?           08:29 AM, 24th Dec                     priyanka                    Has it been shipped with another suppliers?           08:30 AM, 24th Dec                     priyanka                    Usually, when u put the tracking number, u can track where exactly it is after it has been shipped           08:30 AM, 24th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           08:32 AM, 24th Dec                     priyanka                    How soon will that be?           08:32 AM, 24th Dec                     priyanka                    Becoz my main issue is that i not able to track the package           08:33 AM, 24th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           08:33 AM, 24th Dec                     priyanka                    Ok   
         08:33 AM, 24th Dec                   Yahya                   have a great  day           08:35 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913003