Subject: Ticket Assigned - Conversation with rayees
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 04:33:40 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rayees rayees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rayees Bot:  Hi Rayees ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0582194750 Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi Rayees, Thank you for contacting us. How may I help you? Agent:  We apologise for the late reply. Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Rayees ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:28 AM, 24th Dec                     rayees                    Ok           08:29 AM, 24th Dec                   Yahya                   Hi Rayees, Thank you for contacting us. How may I help you?           08:31 AM, 24th Dec                   Yahya                   Are you still with us???           08:32 AM, 24th Dec                     rayees                    Yes           08:32 AM, 24th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           08:32 AM, 24th Dec                     rayees                    OK           08:33 AM, 24th Dec                     rayees                    I was requested a return with centerpoint online app           08:33 AM, 24th Dec                     rayees                    Almost 2 weeks ago           08:33 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1913002