Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 04:01:39 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refun
 d will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:48 AM, 24th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           07:49 AM, 24th Dec                     hi                    When you slove my problem           07:50 AM, 24th Dec                     hi                    Ms Yahya           07:50 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you
  further.           07:51 AM, 24th Dec                     hi                    9620186426           07:54 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:55 AM, 24th Dec                   Yahya                   We would like to inform you that we will make a new return request for you to make the courier team to contact you soon           07:57 AM, 24th Dec                   Yahya                   becuase the courier team tried to contact you for collecting the item but there was no response from your side           07:59 AM, 24th Dec                   Yahya                   do you have any other query ???           07:59 AM, 24th Dec                   Yahya                   Are you still with us???           08:00 AM, 24th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us
  in case of any unanswered query.           08:01 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912982