Subject: Ticket Assigned - Conversation with naleer
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 24 Dec 2020 03:26:11 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with naleer naleer                    Bot:  Hi again! Bot:  Please enter your name Customer:  naleer Bot:  Hi Naleer ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Qatar Bot:  Please enter your order number to continue Customer:  4524043847 Bot:    Your order status is  : Placed   If you have not received your order, Home Delivery takes 2 to  3 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:14 AM, 24th Dec                   Yahya                   Hi Naleer, Thank you for contacting us. How may I help you?           07:15 AM, 24th Dec        
              naleer                    Hi too. My order 4524043847 is not visible in my order history list           07:16 AM, 24th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           07:16 AM, 24th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:16 AM, 24th Dec                     naleer                    Thank you for your order. Order 4524043847 for Slim Fit Textured T-shirt with...  for QAR  0.0 is confirmed. Expect delivery by 26-12-2020.           07:17 AM, 24th Dec                   Yahya                   We would like to inform you that your order has placed sueccessfully           07:18 AM, 24th Dec                     naleer                    I got this msg only           07:18 AM, 24th Dec                     naleer                    Mrwn           07:19 AM, 24th Dec                     naleer                 
    Mean           07:19 AM, 24th Dec                     naleer                    Still i not receive the item           07:19 AM, 24th Dec                   Yahya                   kindly wait for 12hrs to get updation           07:19 AM, 24th Dec                     naleer                    My query is that order not visible on my order list           07:20 AM, 24th Dec                   Yahya                   the order placed today and it will take 2-3 days           07:20 AM, 24th Dec                     naleer                    Sir my point is not delivery           07:21 AM, 24th Dec                     naleer                    Im asking that order y not visible on my order list           07:21 AM, 24th Dec                   Yahya                   kindly wait for 12hrs till get updation then it will be visible           07:22 AM, 24th Dec                     naleer                    After this order i did another one.. that is visible           07:22 AM, 24th Dec       
             Yahya                   May I request you to please stay on-hold while I retrieve the information.           07:23 AM, 24th Dec                     naleer                    Any how pls make one develivery for both order           07:23 AM, 24th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           07:24 AM, 24th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           07:24 AM, 24th Dec                     naleer                    Above said and 4524051471           07:24 AM, 24th Dec                     naleer                    Pls keep msg here           07:24 AM, 24th Dec                     naleer                    Thank you           07:24 AM, 24th Dec                   Yahya                   sure           07:25 AM, 24th Dec                   Yahya    
                have a great day           07:25 AM, 24th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1912962