Subject: New Reply Received - order number is 4522172176
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 21 Dec 2020 08:17:21 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.  order number is 4522172176  Ticket comment <div dir="ltr">
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<div style="direction:ltr">Hi, </div>
<div style="direction:ltr">We will keep the wrong item, don’t want to go through the return process,</div>
<div style="direction:ltr">Thanks,</div>
<div style="direction:ltr">Sajeev</div>
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<div>From: Max &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, December 21, 2020 5:19:52 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> order number is 4522172176
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1885887</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1885887<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Yahya Ahmed Mohammed Ali Al- Dhurafi : </div>
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<div dir="ltr">Hi Sajeev,<br>
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Thank you for reaching out us.<br>
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We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.<br>
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<div dir="ltr">​We would like to inform you that you can apply for return request for the item and the courier team will contact you for collection or:</div>
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<div dir="ltr">you can retrieve products within 14 days through one of the following options:<br>
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1- You can book an appointment to receive the returned product online by logging in to your account and going to the order history, then click on "order number" from this page (<a href="https://www.maxfashion.com" rel="noreferrer">https://www.maxfashion.com</a>),
 and choose the products you want to return.</div>
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2- You can visit the nearest branch from (Max) and return the product to the branch.<br>
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3- You can provide us with the full product name and order number in order to create a return request from us.</div>
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<div dir="ltr">Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1885887