Subject: Ticket Assigned - Conversation with i dnt get
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 12:38:02 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with i dnt get i dnt get                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  muhammed razick Bot:  Hi Muhammed Razick ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0566523044 Bot:  Please wait while we transfer you to an agent Agent:  Hi Razick, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Im return Thursday Customer:  But i dnt get money Customer:  255 sr Customer:  Hello Agent:  Please tell me the order number ? Customer:  I returned the goods on thursday but I did not get the cash back Customer:  We’ve received your return request. Hi Razick Ck, thank you for getting in touch with us. Here’s how your return 1000313055 for order 6252061758 will work.Our delivery partner will pick up your return in around 3-5 business days. Customer:  Hello Agent:  Please let me check that i need aminute for that. Customer:  Ok Agent:  You returned on 09/12/20 Agent:  your item is on the way to warehouse Customer:  Yes Agent:  once the item will reach warehouse after the quality check you refund will be initiated for SAR 255 in your my credit account Customer:  Maybe howmany days Customer:  I need bigger size Agent:  With in 1-2 business days. Customer:  Ok Customer:  Tnx Agent:  Welcome Agent:  IS there anything else i can help ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Razick ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  I returned the goods on thursday but I did not get the cash back Agent:  Hi Muhammed, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding refund queries. Customer:  I returned the goods on thursday but I did not get the cash back Customer:  Hi Customer:  What is status now Customer:  We’ve received your return request. Hi Razick Ck, thank you for getting in touch with us. Here’s how your return 1000313055 for order 6252061758 will work.Our delivery partner will pick up your return in around 3-5 business days Agent:  May I request you to please stay on hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse.   Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Agent:  Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 5-7 working days.  Customer:  Now 5 days finish Agent:  If you wish we can also mail you the updates about your refund on "[email-masked]". Customer:  Ok Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Muhammed Razick ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255513926 Bot:   Your order status is : Delivered    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:29 PM, 20th Dec                     i dnt get                    Hi           04:30 PM, 20th Dec                     i dnt get                             04:30 PM, 20th Dec                     i dnt get                             04:30 PM, 20th Dec                     i dnt get                    Helllo           04:31 PM, 20th Dec                     i dnt get                    Missing 2 shorts           04:32 PM, 20th Dec                     i dnt get                    Hi           04:33 PM, 20th Dec                     i dnt get                    Helllo           04:33 PM, 20th Dec                     i dnt get                    /startOver           04:33 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           04:33 PM, 20th Dec                     i dnt get                    Sir 2 pcs misiing           04:33 PM, 20th Dec                   Bot                   يرجى إدخال اسمك           04:33 PM, 20th Dec                     i dnt get                    I dnt get           04:34 PM, 20th Dec                   Bot                   مرحبًا I Dnt Get، ماذا تحتاج للمساعدة؟           04:34 PM, 20th Dec                     i dnt get                    English pls           04:34 PM, 20th Dec                   Bot                   مرحبًا I Dnt Get، ماذا تحتاج للمساعدة؟           04:34 PM, 20th Dec                     i dnt get                    Hello           04:34 PM, 20th Dec                   Bot                   أهلا مرة أخرى!           04:34 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           04:35 PM, 20th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           04:36 PM, 20th Dec                   Yahya                   Are you still with us???           04:37 PM, 20th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           04:37 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1897891