Subject: Ticket Assigned - Conversation with danish
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 12:05:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with danish danish                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  danish Bot:  Hi Danish ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0541370172 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  Are you still with us??? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  Yes Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Danish ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:42 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:44 PM, 20th Dec                     danish                    Hello           03:45 PM, 20th Dec                   Yahya                   How may I help you?           03:47 PM, 20th Dec                     danish                    I have a question           03:47 PM, 20th Dec                   Yahya                   yes we are all ears           03:48 PM, 20th Dec                     danish                    For return           03:48 PM, 20th Dec                     danish                    I have 2 return requests and courier guy come so i don't know this is for which order           03:49 PM, 20th Dec                     danish                    He doesn't know as well           03:49 PM, 20th Dec                     danish                    He has no information           03:49 PM, 20th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           03:51 PM, 20th Dec                     danish                    2243061997           03:51 PM, 20th Dec                   Yahya                   We would like to inform you that the order no not working on the system kindly provide us the correct order number           03:53 PM, 20th Dec                   Yahya                   Are you still with us???           03:55 PM, 20th Dec                     danish                    Yes           03:55 PM, 20th Dec                   Yahya                   please provide us the order number to do the needful           03:55 PM, 20th Dec                     danish                    6251407720           03:55 PM, 20th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:56 PM, 20th Dec                     danish                    6251460837           03:57 PM, 20th Dec                   Yahya                   We would like to inform you that you can provide the courier team the tracking number for the return request           03:57 PM, 20th Dec                     danish                    Which tracking number           03:58 PM, 20th Dec                     danish                    They don't have anything           03:58 PM, 20th Dec                   Yahya                   46391558205           03:59 PM, 20th Dec                   Yahya                   6251407720 for this order           04:00 PM, 20th Dec                     danish                    Why don't you guys send this at return request           04:00 PM, 20th Dec                   Yahya                   they have the tracking number           04:00 PM, 20th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           04:01 PM, 20th Dec                   Yahya                   Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the troubles we caused. These are not our services that we provide to our dear customers, and we hope that this experience is considered rare and we will strive to develop our services for the better.           04:01 PM, 20th Dec                     danish                    But how to link tracking number to order?           04:01 PM, 20th Dec                     danish                    They don't have order number and i don't have tracking number           04:01 PM, 20th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           04:02 PM, 20th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           04:02 PM, 20th Dec                     danish                    Can you share tracking number for other order as well           04:03 PM, 20th Dec                   Yahya                   46391845124           04:04 PM, 20th Dec                   Yahya                   do you have any other query ???           04:04 PM, 20th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           04:05 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1897730