Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 12:01:48 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    My items were due to be delivered today between 10 - 2 however nothing has arrived and no one has contacted me.           03:40 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:41 PM, 20th Dec                     User                    AccountOrders  Order #8219424361           03:41 PM, 20th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           03:41 PM, 20th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:41 PM, 20th Dec                     User                    #8221291313           03:41 PM, 20th Dec                     User                    and #8221334440           03:42 PM, 20th Dec                   Yahya                   We would like to inform you that your order no 8221291313 will deliver to you tomorrow           03:43 PM, 20th Dec                   Yahya                   also We would like to inform you that your order no 8221334440 will deliver to you tomorrow           03:44 PM, 20th Dec                     User                    That is not good enough.  I have been waiting in all day as I was phoned two days  ago and told they would be here today.  They must be delivered today.  I have paid 30kd in delivery costs for the three orders.           03:44 PM, 20th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           03:45 PM, 20th Dec                     User                    What about 8219424361           03:45 PM, 20th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           03:46 PM, 20th Dec                   Yahya                   also We would like to inform you that your order no 8219424361 on the way to you today           03:47 PM, 20th Dec                     User                    What time tomorrow will the other furniture be delivered.           03:47 PM, 20th Dec                     User                    So this order is now 45 minutes late.  Will I get a refund on the delivery fee?           03:47 PM, 20th Dec                   Yahya                   the courier team will contact you on the time of delivery           03:48 PM, 20th Dec                     User                    That is not acceptable.  I have made plans based on being told that all would be delivered today.           03:48 PM, 20th Dec                     User                    The orders           03:49 PM, 20th Dec                     User                    Were all to be delivered between 10           03:49 PM, 20th Dec                     User                    and 2           03:49 PM, 20th Dec                   Yahya                   we would like to inform you that there was an updation on the date of delivery till tomorrow           03:49 PM, 20th Dec                     User                    That is not telling me anything and not good enough when I was told today.           03:50 PM, 20th Dec                     User                    no one told me about the update.           03:50 PM, 20th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           03:51 PM, 20th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           03:51 PM, 20th Dec                     User                    When will they contact me?           03:51 PM, 20th Dec                     User                    I need an exact time for tomorrow’s delivery.  I have a schedule and a job.  I took today off and am supposed to be working tomorrow.           03:52 PM, 20th Dec                     User                    Please respond           03:54 PM, 20th Dec                   Yahya                   Thank you for contacting us and giving us the opportunity to serve you.  We are very sorry and apologize for the troubles we caused. These are not our services that we provide to our dear customers, and we hope that this experience is considered rare and we will strive to develop our services for the better.           03:54 PM, 20th Dec                     User                    What time will the delivery be tomorrow.  You have not provided any help at all           03:55 PM, 20th Dec                   Yahya                   please give me some time will escalate your concern to the relevant team and will get back to you on email           03:56 PM, 20th Dec                     User                    How long will that take?  I am very disappointed as I had tomorrow booked off and because of the phone call saying everything would be delivered today agreed to work tomorrow.  I need an exact time.  Today’s delivery is already an hour late which does not give me hope for tomorrow.           03:57 PM, 20th Dec                   Yahya                   we would like to inform you that we will do our best to do hte nnedful today and we will back to you through email           03:59 PM, 20th Dec                     User                    Today?           03:59 PM, 20th Dec                     User                    I need an exact time so I can ensure someone is here           04:00 PM, 20th Dec                   Yahya                   within 2 hours           04:00 PM, 20th Dec                     User                    Ok.           04:00 PM, 20th Dec                   Yahya                   have a great day           04:01 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1897710