Subject: Ticket Assigned - Conversation with hello
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 11:41:01 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hello hello                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hello Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0550608257 Bot:  Please wait while we transfer you to an agent Customer:  Ok sir Agent:  Hi , Thank you for contacting us. My name is Rehan. How may I help you? Customer:  Brother I have ordered one item Customer:  When I can collect from Branch Customer:  Rehan are you there Agent:  May I request you to please stay on-hold while I retrieve the information.  Customer:  Ok brother Agent:  Thank you for your patience. Customer:  Welcome bro Agent:  We see that you have placed your order on Dec 19, 2020 Agent:  We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 5 working days. You’ll receive an SMS and an email when your order is ready for collection. Customer:  Yed Customer:  Okay so I can collect after receiving sms or email Agent:  You’ll receive an SMS and an email when your order is ready for collection. Customer:  Okay thanks for your support Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6255990980 Bot:   Your order status is : Pending    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Ok Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Brother I am having on oreder Customer:  I have not complete my payment Customer:  So I want to cancel it Agent:  Could you please share your order number so that I can assist you further? Customer:  Can you check my order details which I didn't complete payments Customer:  Because I want to cancel it Agent:  let me check it with email Customer:  Ok brother I wait Agent:  i can not find any order from this email [email-masked] Agent:  please tell me your registered account ? Customer:  No I have another email Agent:  please tell me Customer:  [email-masked] Agent:  sorry this email is also not registered Customer:  I have registered from my Facebook account Customer:  [email-masked] is my username Customer:  Are you there Mohammed Agent:  yes I am Customer:  Can you check with my Facebook username Agent:  From this email also i can not find Customer:  Imran 603 Agent:  Please tell me your mobile number ? Customer:  0550608257 Agent:  Let me check Customer:  Ok I have place alredy 2 orders Customer:  One is complete successfully Customer:  Other one I didn't complete my payment so that order I want to cancel Agent:  Please tell the order number for which you have placed successfully Customer:  6256001105 it is successful Agent:  this is the order which is cancelled. Agent:  registered email is [email-masked] Customer:  No it's is successful Customer:  Yes Agent:  If the amount is deducted it will automatically be refunded back Customer:  Amount not deducted Customer:  In orders it is showing Agent:  if amount is not deducted then it is good Agent:  you can place a new order Customer:  Ok but in orders it is showing so I want to remove it Agent:  We can not modify any thing in the order Customer:  I just want to know there is no issue with that Agent:  no Agent:  you can place a new order Customer:  Ok thanks dear Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hello ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6256001105 Bot:   Your order status is : Placed    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            03:32 PM, 20th Dec                     hello                    Yes dear           03:33 PM, 20th Dec                     hello                    Hello are you there           03:34 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           03:38 PM, 20th Dec                   Yahya                   Your Order ID 6256001105 is now ready for collection.  Please have it developed by selling.  Also, make sure the letter is ready, as it initiates the reception process           03:40 PM, 20th Dec                   Yahya                   have a great day           03:40 PM, 20th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:40 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1897587