Subject: Ticket Assigned - Conversation with t rahman
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 08:50:15 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with t rahman t rahman                    Bot:  Hi again! Bot:  Please enter your name Customer:  t rahman Bot:  Hi T Rahman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  ok waiting Agent:  Hi Rahman, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  i hve ordered 2 bag but i want to return one bag but when i return tow of my bag will return or only one.i want to knw Customer:  IMAGE Agent:  Can you please provide the order ID in order to assist in detail? Customer:  i want to return quilted bagpack only. Customer:  yeah sure Customer:  id 6248888581 Customer:  what should i do for return only bagpack Customer:  plz rply Agent:  /We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Customer:  ok Agent:  Thank you for waiting. I really appreciate your patience. Agent:  You can return online purchases through the below three channels: Agent:  ·You can contact our customer support team on 800-xxxx to book a return and to be notified of the refund amount based on our return policy Agent:  800-1111027 Agent:  ·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Customer:  i hve tried 2nd option but when i return  two ofmy bag will return or only one Customer:  IMAGE Customer:  see this image Agent:  Do you want to return travel bag or bagpack? Customer:  i dont want to return bucket bag.i want to return only bagpack Customer:  only bag pack Customer:  only bag pack return Customer:  but there is no choice for bagpack return Customer:  how it can be?? Agent:  We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option. Agent:  As per the policy, (Quilted Backpack with Adjustable Straps) products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged. Customer:  why is this so Customer:  i dont like the size it is vry small Customer:  and i dont want it Agent:  I do understand your situation, but the item is not returnable. Customer:  what if i return both bags.will it be returned?? Agent:  You can return Textured Bucket Bag Customer:  only tectured bucket not  bagbpack?? Customer:  rply Agent:  Yes, you can return only Textured Bucket Bag. Agent:  Hi, I'm not getting a response from you. Are we still connected? Customer:  bt i want to return bag pack only Customer:  why dont u understand my problem Agent:  I do understand your situation. If there is a single chance, I could have done it. Agent:  We regret to inform you that you cannot return "Quilted Backpack with Adjustable Straps)" as it is non returnable item. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi T Rahman ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:31 PM, 20th Dec                     t rahman                    i hve requested to return my order.bt still no one come to pick up order           12:35 PM, 20th Dec                     t rahman                    helllo           12:39 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:46 PM, 20th Dec                   Yahya                   Are you still with us???           12:50 PM, 20th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:50 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1896697