Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 08:42:43 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi My Name is Osam. I will be happy to help you  Agent:  Are you still connected with us? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi Agent:  How may I help you ? Customer:  I have placed a return request on 2 items from my last online delivery but i m yet to hear from them Agent:  please tell the order number ? Customer:  Just a moment Customer:  6248229271 Agent:  please let me check. Customer:  K Agent:  I would like to inform that you have 2 return request one on 01/12/20 and second on 04/12/20 Customer:  Yes Agent:  for first return the driver was out for pick up Agent:  but coudn't contact you Customer:  When? Customer:  I didnt recieve any calls Agent:  is your number +966554248553 ? Customer:  No Customer:  0542485535 Agent:  You can track your return on https://rb.gy/4kim73 with the tracking ID RP1201200006402 and RP1204200003647 Customer:  They are trying to contact me on wrong number Agent:  Then we need to escalate the case so that your correct number can be updated to courier. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.   Customer:  Ok Agent:  Is there anything else I can help ? Customer:  Is my number updated in the system Agent:  When i will escalate the case then it will be updated. Customer:  Ok then please escalare the case Customer:  Thanks for your help Agent:  Sure Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  You too have a nice time Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Ajay. Agent:  I can see that you have contacted us regarding return process. Customer:  Yes Customer:  I had asked for returns on 2 of my items Customer:  But i didnt get any calls Agent:  Thank you for confirming sir. Customer:  Later on i spoke to a customer support rep .he said he wll escalate the call Customer:  He said my mobile number mentioned was incorrect in Agent:  May I request you to please stay on hold while I retrieve the information Customer:  Sure Agent:  Thank you Sir. Customer:  My order number is 6248229271 Agent:  Thank you for confirming sir. Agent:  please stay on hold while I retrieve the information. Customer:  K Customer:  Are u still around Agent:  I am sorry to keep you on hold. Customer:  Ok Agent:  please allow me some time. i am looking into it. Customer:  Hmm Customer:  Are u really trying to support Agent:  We sincerely apologize for the inconvenience caused.  Please note, as per the return tracking ID : RP1201200006402,we can see that the return request has been submitted our courier partner will soon contact you to arrange collection for your item. As you raised return on 01/12/20. The courier team generally  takes 3-5 business days to collect the items to our warehouse. Customer:  But i was told earlier that courier team tried to contact me Customer:  But they were unable to reach me Agent:  Sir will you please provide us your number so that i can check it. Customer:  0542485535 Agent:  Thank you for confirmation sir. Please hold on. Agent:  +966554248553 Sir is this a same number you provided at the time of order. Customer:  Yes.There was an error during order .it was a wrong number.it was corrected later Customer:  Correct number is +966542485535 Customer:  I had called customer rep several times to correct my number Agent:  We apologize for the inconvenience caused. Agent:  Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.  Customer:  Is my number updated Customer:  One more thing that i would like to know if the courier team takes too much time can u go directly to the nearest store to return the item Agent:  Well that is a great idea it would be super easy to return to the store. Agent:  Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card. Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. How may I help you? Customer:  Hi Yahya Customer:  I had returned an item yesterday Customer:  BUt the same is not updated yet Agent:  please provide us the order number to do the needful Customer:  Ok Customer:  6251963304 Agent:  May I request you to please stay on-hold while I retrieve the information. Customer:  Ok Agent:  We would like to inform you that as we can see that the items has been collected from you and its on the way to us so when the item reach to us the concern team will check the quality of the items then they will initiate the refund Customer:  Ok Agent:  do you have any other query ??? Customer:  How many days will it take Agent:  between 4-15 days according to the policy of your bank Customer:  Ok Agent:  have a great day Customer:  Thanks yahya Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  Hello Customer:  ? Customer:  Anyone around Agent:  Hi, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            12:13 PM, 20th Dec                     hi                    Hi           12:22 PM, 20th Dec                     hi                    Hello           12:23 PM, 20th Dec                   Bot                   أهلا مرة أخرى!           12:23 PM, 20th Dec                     hi                    Anyone around           12:24 PM, 20th Dec                     hi                    Hi           12:25 PM, 20th Dec                     hi                    Hi           12:26 PM, 20th Dec                     hi                    Hi           12:28 PM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           12:39 PM, 20th Dec                   Yahya                   Are you still with us???           12:41 PM, 20th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           12:42 PM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1896647