Subject: Ticket Assigned - Conversation with hi my name is lyka
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 06:30:12 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi my name is lyka hi my name is lyka                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi My Name Is Lyka ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  +97433776048 Bot:  Please wait while we transfer you to an agent Agent:  Hi Lyka, Thank you for contacting us. My name is Ishan. I can see that you have contacted us regarding return process. Customer:  Hi. Yes Customer:  I returned two items from my last order and it was collected Thursday night Customer:  I'd like ask the status of my return please Agent:  Kindly share us with the order id in order to assist you better Agent:  I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi My Name Is Lyka ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Qatar Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  4520080068 Agent:  Thank you for confirming me.  Agent:  May I request you to please stay on hold while I retrieve the information. Agent:  We would like to inform you that your product will take 3-5 business days to reach our warehouse.   Agent:  It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.  Agent:  Once the refund is processed the amount you paid will be refunded back to your online account in my credits within 5-7 working days.  Customer:  So it's still with the collector? Customer:  Or was it under quality check now? Customer:  I'd like to know the status, not your return process please Agent:  We would like to inform you that your return item is still with the courier team. Customer:  Okay noted. Thanks Customer:  Have a good day Agent:  It was a pleasure to assist you. Thank you for contacting us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely Satisfied ] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi My Name Is Lyka ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Qatar Bot:   Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:25 AM, 20th Dec                     hi my name is lyka                    Hi. Can I use my credit balance for in-store purchase?           10:25 AM, 20th Dec                   Yahya                   Hi Lyka, Thank you for contacting us. How may I help you?           10:26 AM, 20th Dec                   Yahya                   We would like to inform you that you can use your credit balance in onloine shopping only           10:28 AM, 20th Dec                   Yahya                   have a great day           10:29 AM, 20th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           10:30 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1896068