Subject: Ticket Assigned - Conversation with hi
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 05:14:52 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi again! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Customer:  Hi Customer:  Waiting Agent:  Hi, Thank you for contacting us. How may I help you? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:06 AM, 20th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           09:07 AM, 20th Dec                     hi                    Hi           09:07 AM, 20th Dec                     hi                    I want to return Expo 2020 Textured Mid-Rise Jog Pants with Pockets and Drawstring           09:08 AM, 20th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           09:09 AM, 20th Dec                     hi                    https://www.centrepointstores.com/ae/en/my-account/order/9622886900?utm_source=hybris&utm_medium=email&utm_campaign=order_conf           09:09 AM, 20th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:10 AM, 20th Dec                     hi                    Ok           09:10 AM, 20th Dec                   Yahya                   In the meantime, an exchange is not available at www.splash.com. You can return online purchases through the below three channels:  You can let us know the name of the items and the order number, we will arrange for a return.  You can also book the return online. You can log into your account and go to Order History. Click on  "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.   You can now drop off your return to any (splash) store across the UAE.   Here’s what you need to do.    Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (splash) store in the UAE.  Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:11 AM, 20th Dec                     hi                    Please u put request for return through ur system           09:12 AM, 20th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:13 AM, 20th Dec                     hi                    Ok           09:13 AM, 20th Dec                   Yahya                   return request has been created successfully           09:14 AM, 20th Dec                   Yahya                   do you have any other query ???           09:14 AM, 20th Dec                     hi                    Tks           09:14 AM, 20th Dec                     hi                    No tks           09:14 AM, 20th Dec                   Yahya                   have a great day           09:14 AM, 20th Dec                     hi                    U too           09:14 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1895862