Subject: Ticket Assigned - Conversation with bitva
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 20 Dec 2020 04:16:16 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with bitva bitva                    Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Bitva ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  United Arab Emirates Bot:  Please enter your order number to continue Customer:  9622939163 Bot:    Your order status is  :    If you have not received your order, Home Delivery takes 2 to 3 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:04 AM, 20th Dec                   Yahya                   Hi Bitva, Thank you for contacting us. How may I help you?           08:05 AM, 20th Dec                     bitva                    Hi           08:05 AM, 20th Dec                   Yahya                   How may I help you?           08:05 AM, 20th Dec                     bitva                    My order is out for delivery today but the tracking details is not working           08:05 AM, 20th Dec                   Yahya                   this is the tracking number FC121920000999           08:06 AM, 20th Dec                     bitva                    Pls provide me proper tracking details  because i want my order as soon as possible           08:06 AM, 20th Dec                     bitva                    Yeah but it shows no tracking details           08:06 AM, 20th Dec                     bitva                    The link which i got through sms is not working           08:07 AM, 20th Dec                     bitva                    U give me contact details for delivery person           08:07 AM, 20th Dec                   Yahya                   https://www.fareye.co/track.html?com_code=lmg&pm_Id=493&thex=ffffff&track_page_version=V2&&tracking_number=FP09270001849&utm_source=hybris&utm_medium=email&utm_campaign=order_shipped_SA_ar           08:07 AM, 20th Dec                     bitva                    What is this?           08:08 AM, 20th Dec                     bitva                    Its September order           08:08 AM, 20th Dec                     bitva                    Give me pls contact details of delivery guy           08:09 AM, 20th Dec                     bitva                    Helo           08:11 AM, 20th Dec                     bitva                    R u thr?           08:11 AM, 20th Dec                   Yahya                   We would like to inform you that we do not have the contact number of the team because its internal courier team so the courier team will contact you to collect the order           08:11 AM, 20th Dec                     bitva                    Ok can u inform them to deliver my order earlier?           08:12 AM, 20th Dec                     bitva                    In my last order i received a tracking details of delivery route           08:13 AM, 20th Dec                     bitva                    Which i didn't receive today           08:13 AM, 20th Dec                     bitva                    At least provide me that           08:13 AM, 20th Dec                     bitva                    So i can know,where they r reached?           08:13 AM, 20th Dec                   Yahya                   We would like to inform you that we will contact the concern team to do the needful as soon as possible           08:14 AM, 20th Dec                   Yahya                   do you have any other query ???           08:14 AM, 20th Dec                     bitva                    Ok,when will u contact ma'am?           08:14 AM, 20th Dec                     bitva                    No           08:14 AM, 20th Dec                   Yahya                   they will contact you today only           08:14 AM, 20th Dec                   Yahya                   kindly give response to the courier           08:15 AM, 20th Dec                   Yahya                   have a great day           08:15 AM, 20th Dec                     bitva                    Ok..but if possible today before afternoon           08:15 AM, 20th Dec                     bitva                    I want to gift that order by evening 4           08:15 AM, 20th Dec                   Yahya                   we will do our best to do the needful           08:15 AM, 20th Dec                     bitva                    Ok           08:15 AM, 20th Dec                     bitva                    Thanks           08:15 AM, 20th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           08:16 AM, 20th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1895796