Subject: Ticket Assigned - Conversation with taalia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 13:34:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with taalia taalia                    Bot:  Hi again! Bot:  Please enter your name Customer:  taalia Bot:  Hi Taalia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249004650 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi Taalia, Thank you for contacting us. My name is Anvesh. How may I help you? Customer:  hi i wanted to say that its been very long since i havent recieved my order 6249004650 Customer:  i usually recieve my order after 2 or max. 4 days Agent:  We regret for the inconvenience caused to you. Please allow me a moment to fetch the order details for you. Customer:  but its been more than 10 days now Customer:  sure please Agent:  Thank you for waiting. I really appreciate your patience. Agent:  We would like to inform you that, we will raise an escalation to our concerned department to solve the concern as soon as possible. Agent:  We will do the best to ship the order and deliver to you as soon as possible. Agent:  Is there anything else I can help you with? Customer:  when will it ship and when will i recieve it Customer:  please give me an estimate Agent:  The order will be shipped and delivered to you within 3-5 business days Customer:  ok, but may i know why it didnt ship out before? Agent:  We regret for the delay. We will raise an inquiry with the warehouse to ship the order and deliver to you as soon as possible. Customer:  ok.....thank you Customer:  bye Agent:  It was a pleasure to assist you. Thank you for shopping with us. Agent:   have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Taalia ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6249004650 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            05:20 PM, 19th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           05:22 PM, 19th Dec                     taalia                    hi, my order 6249004650 has not been shipped since 3 weeks..its been too long please ship it already..ive been waiting and i even contacted agents before...nothing is happening and no progress           05:23 PM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           05:23 PM, 19th Dec                     taalia                    ok           05:24 PM, 19th Dec                   Yahya                   Sorry, we would like to inform you that after verifying the order, we found out that 4 items has been canceled for reasons related to quality and in order not to be disturbed by the product, it has been canceled           05:26 PM, 19th Dec                     taalia                    the whole order has been cancelled??           05:27 PM, 19th Dec                     taalia                    i know centrpoint team cancelled 4 items UNFAIRLY, and im very dissappointed.. but now all items have been cancelles????           05:28 PM, 19th Dec                   Yahya                   no 4 items ahd the rest of the order on shipment           05:28 PM, 19th Dec                   Yahya                   *only 4 items           05:29 PM, 19th Dec                     taalia                    this was very UNFAIR           05:29 PM, 19th Dec                     taalia                    Anyway, when will the rest of the items ship and deliver??           05:30 PM, 19th Dec                   Yahya                   Please accept our apologise for inconvenience caused.           05:30 PM, 19th Dec                   Yahya                   We would like to inform you that you can apply for new order and we are going to do the needful           05:30 PM, 19th Dec                   Yahya                   do you have any other query ???           05:30 PM, 19th Dec                     taalia                    what??           05:31 PM, 19th Dec                     taalia                    needful what do you mean??           05:31 PM, 19th Dec                     taalia                    will the other items in that order ship or not?           05:31 PM, 19th Dec                   Yahya                   we will arrange best service and in faster delivery           05:32 PM, 19th Dec                     taalia                    so i will recieve the rest of the order?           05:32 PM, 19th Dec                   Yahya                   do you have any other query could i help you with?           05:32 PM, 19th Dec                   Yahya                   yes its on delivery now           05:33 PM, 19th Dec                     taalia                    ok i will be waiting please deliver it as soon as possible please           05:33 PM, 19th Dec                   Yahya                   we will do our best to deliver it soon           05:34 PM, 19th Dec                   Yahya                   have a great day daalia           05:34 PM, 19th Dec                   Yahya                   It was a pleasure to assist you. Thank you for shopping with us.   have a wonderful day.           05:34 PM, 19th Dec                     taalia                    ok thanks           05:34 PM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1893858