Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 08:11:44 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">This is to inform you that it is already received from our side need to follow up to megh I will sen mail to follow up refund.</div>
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<div class="MsoNormal">Thanks,</div>
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<div class="MsoNormal">Kristine Bitonio</div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Bernardita Kumar &lt;[email-masked]&gt; <br>
<b>Sent:</b> Saturday, December 19, 2020 11:04 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; BHRdc Ecomm &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; ALL BAH DOM &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1849863] -</div>
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<b><i><span lang="EN-GB" style="font-size:13.5pt;color:indianred">External email sender, please take precaution.</span></i></b><span lang="EN-GB" style="color:indianred"></span>
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<div class="MsoNormal"><span lang="EN-GB">Dear,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Returned to ARG w/h and received by Anwar Sadat.</span></div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<b>From:</b> Bernardita Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Saturday, December 19, 2020 10:47 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; ALL BAH DOM &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> RE: [#1849863] -</div>
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<div class="MsoNormal"><span lang="EN-GB">Dear,</span></div>
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<div class="MsoNormal"><span lang="EN-GB">Return to w/h already processed as per below update.</span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D322&amp;data=04%7C01%7CBHRdc.Ecomm%40arg.com.bh%7C890de56088aa4e42479608d8a3f49d04%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637439618286056975%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=XMXFFjRl8PTC5Dcu2b6Ovbb6BArbPk4X4k%2FdR5f%2B848%3D&amp;reserved=0" target="_blank" title="Shipment RunSheet/Manifest Created/" rel="noreferrer">SHRS</a></span></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Reference: BAH-9815945|| RouteCode: BAH-1020|| RouteName: MUH1|| CourierName: Reception (GLS ) || CourierID: (22559)</span></div>
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<b><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
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<span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 16, 2020 6:08 PM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1849863] -</div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Hi team</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Late return to WH.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Order Number: 7419077257</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Assistance Required: Need urgent RTO.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Issue Description: the customer is complaining about late refund and the items still not return to WH, asap do the needful.
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Regards</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Hemyar.</span></div>
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<span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">On Wed, 16 Dec at 1:01 PM
<span class="separator">, Khadija Baig &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Hello, 
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">          It's almost been 2 weeks since I returned the item and I still haven't received any refund. Why is it taking so long to refund my money? This is really disappointing
 and highly unacceptable. I need your immediate reply.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Thank you </span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Khadija Baig</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">On Wed, 9 Dec 2020, 1:09 am Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">Hi Khadija,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience, as we have checked the returned item was picked on 07 Dec 2020. It will take 3-4 days to be delivered to warehouse and once it is delivered to the warehouse, the quality team will check the quality of the returned
 item which will take 1-2 working days and then your refund will be processed from our end.</span></div>
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<div class="MsoNormal"><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br>
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Once again, sincere apologies and thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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</span><span lang="EN-GB" style="font-size:1.0pt;font-family:fdtktid;color:white">1849863:1125156</span><span lang="EN-GB" style="font-size:10.5pt;font-family:-apple-system">
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849863