Subject: New Reply Received -
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 08:03:51 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  The customer has responded to the ticket.    Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Returned to ARG w/h and received by Anwar Sadat.</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span lang="EN-US" style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>aramex.com</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div>From:<span lang="EN-US"> Bernardita Kumar &lt;[email-masked]&gt;
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<b>Sent:</b> Saturday, December 19, 2020 10:47 AM<br>
<b>To:</b> Centrepoint &lt;[email-masked]&gt;; ALL BAH CRM - Cluster &lt;[email-masked]&gt;; ALL BAH DOM &lt;[email-masked]&gt;<br>
<b>Cc:</b> [email-masked]<br>
<b>Subject:</b> RE: [#1849863] -</span>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Dear,</span></div>
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<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Return to w/h already processed as per below update.</span></div>
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<b>AWB History</b> </div>
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<div class="MsoNormal" align="center" style="text-align:center"><b><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:white'>Comment 1</span></b></div>
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<div class="MsoNormal"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'>Reference: BAH-9815945|| RouteCode: BAH-1020|| RouteName: MUH1|| CourierName: Reception (GLS ) || CourierID: (22559)</span></div>
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<div class="MsoNormal"><b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Regards,</span></b></div>
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<b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Bernardita Kumar -
</span></b><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Logistics Operation Team Member</span>
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<span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:red;mso-fareast-language:ZH-CN'>Aramex Bahrain S.P.C.</span><span lang="EN-US" style='font-size:10.0pt;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 – Manama, Bahrain</span><span lang="EN-US" style='font-size:12.0pt;font-family:"Times New Roman",serif;color:#1F497D;mso-fareast-language:ZH-CN'></span>
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<div class="MsoNormal"><span lang="EN-US" style='font-size:9.0pt;font-family:"Trebuchet MS",sans-serif;color:black'>Mob: +973 36050873</span></div>
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<span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'>Tel:  17 330434 ext. 1648 /</span><span lang="EN-US" style='font-size:10.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black;mso-fareast-language:ZH-CN'>
 77444463 – Fax +973 17330636</span><span lang="EN-US" style='font-size:9.0pt;line-height:115%;font-family:"Trebuchet MS",sans-serif;color:black'></span>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, December 16, 2020 6:08 PM<br>
<b>To:</b> ALL BAH CRM - Cluster &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject:</b> Fwd: [#1849863] -</span>
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<div class="MsoNormal" style="line-height:12.0pt;background:#FFEB9C"><span style="font-size:10.0pt;color:black">External email: avoid to open links or attachments unless sender is known and content is relevant..</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Problem Statement: Late return to WH.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Assistance Required: Need urgent RTO.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: the customer is complaining about late refund and the items still not return to WH, asap do the needful.
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regards</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hemyar.</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 16 Dec at 1:01 PM
<span class="separator">, Khadija Baig &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hello, 
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>          It's almost been 2 weeks since I returned the item and I still haven't received any refund. Why is it taking so long to refund my money? This is really disappointing
 and highly unacceptable. I need your immediate reply.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Thank you </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Khadija Baig</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 9 Dec 2020, 1:09 am Centrepoint, &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Khadija,<br>
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Thank you for reaching out to us and giving us the opportunity to serve you.<br>
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We sincerely apologize for any inconvenience, as we have checked the returned item was picked on 07 Dec 2020. It will take 3-4 days to be delivered to warehouse and once it is delivered to the warehouse, the quality team will check the quality of the returned
 item which will take 1-2 working days and then your refund will be processed from our end.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>** Noting that your card issuer requires 2-15 additional business days to process the refund as per the bank norms.<br>
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Once again, sincere apologies and thank you for your patience.<br>
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Feel free to get in touch with us for further assistance.<br>
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Your friends,<br>
The Support Team</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'><br>
</span><span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>1849863:1125156</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1849863