Subject: Ticket Assigned - Conversation with hi
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 06:06:19 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with hi hi                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  hi Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0554987635 Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is Mohammad. How may I help you? Customer:  Hi mohammad Agent:  Hello Customer:  I had ordered a table on 2nd dec Customer:  Rcvd it day b4... but the marble on top is cracked Customer:  I need a replacement plz Agent:  Please let me know the order number please. Customer:  9619411182 Agent:  allow me to ccheck it Customer:  Sure Agent:  we request you to kindly share the images for the issue. Customer:  IMAGE Customer:  IMAGE Agent:  We apologies for the inconvenience you faced Customer:  Thats ok but plz tell.me u have a new piece available Customer:  And how long will it take to replace it Customer:  IMAGE Agent:  I need a minute please. Customer:  Ok Agent:  Currently, you may exchange Lifestyle items in any Centrepoint/Lifestyle store within 14 days from the collection/delivery date providing that the item is available in the store.   Wrong products delivered cannot be exchanged, however, a return and refund can be done.   You can return online purchases through the below three channels:   You can contact our customer support team on (800-746778953) to book a return and to be notified of the refund amount based on our return policy.   You can now drop off your Centrepoint and Lifestyle returns at any Centrepoint and Lifestyle stores. Wrap your items in their original shipping packaging and bring it along with your invoice and or provide the order number to the store staff in the absence of an invoice.   You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions. Agent:  here is the return policy Agent:  you can visit the nearest store for exchange Customer:  I cant come as i am traveling Agent:  or we can raise a return request for you. Customer:  Someone will have to come and pick it up Customer:  Yes please Customer:  Kindly raise a return request Agent:  Yes in that case return and refund will be done Customer:  But i want a replacement not a refund Agent:  Shall I raise a return request ? Agent:  Replacement can only be done at store we are very sorry for that Customer:  Buddy its a very heavy table... how do u expect me to carry it back Agent:  Then the best way let me raise a return request and you can order a new one ? Customer:  Mohammed i really need ur support... as i informed u i am outnof town hence cannot come to the branch Customer:  Well the new one would be full price as ur sale is over Customer:  And i waited for this table to go on sale for months and now this Agent:  Let me check with my team> Customer:  Cmon... i m sure something can be worked around it Agent:  I will help you in my best way I can. Customer:  Thanks Agent:  Just a Minute please. Customer:  Ok Agent:  Thanks for your patience. Agent:  We are very sorry for this time online replacement is not there for the item only we can do is return and refund. Agent:  Exchange can only be done on store. Agent:  We sincerely apologies for that Agent:  Please confirm me so that I can raise a return request for you ? Customer:  I am really upset with the customer service! Its a very small issue that could have been sorted easily... Customer:  In any case yes plz raise a return request! Agent:  We apologies for that Agent:  and as per your request we are raising a return request. Customer:  Yes Customer:  Kindly let me know when it will be collected Agent:  You will receive the email confirmation soon. Customer:  Ok... thanks.... Agent:  is there anything else i can help you ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Bot:  Hi Hi ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  United Arab Emirates Bot:   Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.   For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            09:55 AM, 19th Dec                     hi                    Hi... this is with regards to a return request i had placed almost a week back           09:56 AM, 19th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           10:04 AM, 19th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           10:05 AM, 19th Dec                   Yahya                   Are you still with us???           10:05 AM, 19th Dec                   Yahya                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           10:06 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891858