Subject: Ticket Assigned - Conversation with sandeep
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 05:47:20 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sandeep sandeep                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sandeep Bot:  Hi Sandeep ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  United Arab Emirates Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Canceled your order? Your refund will depend on your payment method.   Paid by card - 
 card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.   Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  564888799            09:32 AM, 19th Dec                     sandeep                    Ok           09:32 AM, 19th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           09:34 AM, 19th Dec                     sandeep                    Actually i returned some of the items i bought n as the system wasnt working well i was i
 ssued a credit note instead of a card refund           09:35 AM, 19th Dec                     sandeep                    N now i have lost the credit note. N i wanna get a duplicate copy of it           09:35 AM, 19th Dec                   Yahya                   Could you please share your order id so that I can assist you further.           09:36 AM, 19th Dec                     sandeep                    9611033999           09:38 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           09:39 AM, 19th Dec                     sandeep                    Sure           09:39 AM, 19th Dec                   Yahya                   We would like to inform you that after checking the order there is no return request on this order           09:41 AM, 19th Dec                     sandeep                    There are 2 item i personally return to centerpoint           09:42 AM, 19th Dec                     s
 andeep                    Mankhool           09:42 AM, 19th Dec                     sandeep                    However the system was not working that time ..he take return request manually           09:42 AM, 19th Dec                     sandeep                    And gave me credit note           09:43 AM, 19th Dec                   Yahya                   kindly check the right order number of the return request           09:43 AM, 19th Dec                     sandeep                    Order number is correct only           09:44 AM, 19th Dec                     sandeep                    9611033999           09:44 AM, 19th Dec                     sandeep                    There were 4 item ...2 i keep and 2 item i return           09:45 AM, 19th Dec                   Yahya                   We would like to inform you that kindly visit the same store and they are going to do the needful           09:45 AM, 19th Dec                     sandeep                    What if they do
 nt           09:46 AM, 19th Dec                   Yahya                   you can back to us           09:46 AM, 19th Dec                     sandeep                    Ok thanks           09:46 AM, 19th Dec                   Yahya                   do you have any other query ???           09:46 AM, 19th Dec                   Yahya                   have a great day           09:47 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891814