Subject: Ticket Assigned - Conversation with qasim sadiq
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sat, 19 Dec 2020 04:33:26 +0000

Hi Yahya Ahmed Mohammed Ali Al- Dhurafi,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with qasim sadiq qasim sadiq                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  qasim sadiq Bot:  Hi Qasim Sadiq ,what do you need help with? Customer:  Returns process Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0530659883            08:14 AM, 19th Dec                   Yahya                   Hi, Thank you for contacting us. How may I help you?           08:16 AM, 19th Dec                     qasim sadiq                    Hello sir           08:16 AM, 19th Dec                   Yahya                   How may I help you?           08:17 AM, 19th Dec                     qasim sadiq                    I ordered mens pouch from canterpoint online yet i didn't pickup i want to cancel this order. Please help me to cancel and refund money           08:18 AM, 19th Dec                   Yahya                   please provide us the order number to do the needful           08:20 AM, 19th Dec                     qasim sadiq                    6254042935           08:21 AM, 19th Dec                     qasim sadiq                    ???           08:24 AM, 19th Dec                   Yahya                   May I request you to please stay on-hold while I retrieve the information.           08:25 AM, 19th Dec                     qasim sadiq                    Ok           08:25 AM, 19th Dec                   Yahya                   We would like to inform you that we can not cancel the order after shipment but you can inform the courier team that you do not want the order then they will cancel it           08:28 AM, 19th Dec                   Yahya                   have a great day           08:33 AM, 19th Dec                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1891729